Client Relations Manager at Balekian Hayes

We are a family law firm that specializes in matters involving divorce, child custody, and matters related to CPS. We handle sensitive, high-net-worth matters for clients and strive to give them a unique and personal service. Our vision is to improve the lives of each person we serve. Whether it is for our employees, the clients, or our community, we put people first, provide unmatched expertise, and display integrity in every situation.

Our attorneys and staff are committed to helping clients get the care and service they deserve. We take care of the complex legal work so that clients can focus on themselves and their families during a difficult time in their lives. We need potential families to know that we can be trusted, that they are being heard, and that we will provide A+ services.

Responsibilities

• Weekend work possible (Approximately 3 hours per weekend)
• Process and respond to a high volume of potential client calls, inquiries, and requests
• Scheduling appointments with Potential New Clients
• Timely and accurate transfer of new case info/details to our system daily
• Coordinating all required client documentation and letters pertaining to the case sign-up
• Adhere to all Firm policies and procedures related to the Client Engagement Agreement

Requirements

• Experience managing a high volume of client inquiries while maintaining responsiveness.
• Experience scheduling consultations and appointments for prospective clients.
• Experience handling confidential client documentation with accuracy and professionalism.
• Comfort communicating by phone with prospective clients in sensitive matters.
• Eligible to work in the United States.
• Available for approximately 3 hours of weekend work.
• 2+ years of experience in client intake, sales, or legal client service is a plus.
• Experience with Clio is a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Free Food & Snacks