Customer Service Representative – Remote at Guided by LJ Travel

Job Summary

We are seeking a dependable and service-oriented Customer Service Representative to assist clients and manage service-related requests in a remote environment.

This role is ideal for individuals who enjoy helping others, staying organized, and guiding clients through a structured process from start to finish.

In this position, you will support clients with coordinating travel arrangements, including vacations and destination-based experiences.

Key Responsibilities

• Respond to client inquiries in a timely and professional manner
• Assist with coordinating travel arrangements, scheduling, and updates
• Provide clear communication and next steps throughout the process
• Maintain accurate and organized client records
• Track and follow up on requests to ensure completion
• Deliver a consistent and positive customer experience

Qualifications

• Strong communication and organizational skills
• Ability to multitask and manage priorities effectively
• Self-motivated with the ability to work independently
• Detail-oriented with strong follow-through
• Comfortable using online systems and tools
• Customer service experience preferred
• Interest in travel and working with clients is a plus

What We Offer

• Training and ongoing support
• Flexible remote work environment
• Opportunities for growth and advancement
• Supportive team environment
• Access to tools and systems needed for success

Work Environment

• Fully remote
• Flexible scheduling options
• Reliable internet required