Women's Locker Room Receptionist at East Bank Club

The Locker Room Receptionist serves as the primary point of contact for members and guests entering the Women's Locker Room. This role is responsible for creating a welcoming and professional environment while providing exceptional service, administrative support, and operational assistance. The Receptionist manages locker assignments, member inquiries, appointment scheduling, retail transactions, and communication between departments while ensuring a seamless and elevated member experience.

Successful candidates demonstrate strong hospitality skills, professionalism, organization, attention to detail, and a commitment to East Bank Club's standards of excellence.

Pay Rate: $20.00 per hour. This position is considered entry level.

Part-time Schedule

Sunday: 6:45am-2:00pm

Monday: 3:00-11:00pm

Tuesday: off

Wednesday: off

Thursday: off

Friday: off

Saturday: off

KEY RESPONSIBILITIES

Member Service & Hospitality

• Greet members and guests warmly and professionally upon arrival

• Deliver exceptional customer service through prompt, courteous, and personalized interactions

• Anticipate member needs and provide accurate information regarding Club services, amenities, programs, and policies

• Build positive relationships with members through consistent engagement and excellent service

• Handle member concerns, requests, and inquiries professionally, escalating issues when appropriate

• Maintain confidentiality and discretion regarding member information at all times

• Professionally enforce locker room policies, procedures, and Club guidelines

Reception & Administrative Operations

• Answer and direct incoming phone calls, emails, and member inquiries

• Schedule and manage appointments, reservations, and service requests as required

• Maintain accurate records of locker assignments, rentals, relocations, cancellations, and waitlists

• Process member transactions, including locker rentals, retail purchases, and service-related payments

• Assist with billing inquiries and communicate discrepancies to management

• Support the Manager with clerical and administrative tasks, including correspondence with members and EBC staff

Locker & Member Account Management

• Coordinate locker assignments, transfers, cancellations, and inventory tracking

• Maintain accurate locker records and member account information

• Assist members with locker-related questions and concerns

• Monitor locker availability and communicate utilization trends to management

• Support lost-and-found procedures and documentation

• Help coordinate member amenity requests and special accommodations

Operational Support

• Maintain a clean, organized, and professional reception area

• Monitor inventory levels of office and member-use supplies and communicate replenishment needs

• Conduct periodic walk-throughs of the locker room to identify service concerns, cleanliness issues, or maintenance needs

• Collaborate with attendants, spa staff, housekeeping, engineering, and other departments to support daily operations

• Assist with departmental communications, promotions, and special events

• Support training efforts and serve as a resource for team members when needed

Professional Standards & Accountability

• Maintain a polished and professional appearance in accordance with East Bank Club standards

• Wear the required uniform and name tag while on duty

• Demonstrate reliability, accountability, and professionalism in all interactions

• Maintain strong attendance and punctuality

• Follow all East Bank Club policies, procedures, and Employee Handbook guidelines

• Perform additional duties and special projects as assigned by the Manager, Director, or Club Leadership

Requirements

• Ability to stand and move throughout the workday.

• Frequent use of computers, telephones, and office equipment.

• Ability to lift and carry up to 25 pounds.

• Ability to perform occasional reaching, bending, kneeling, and light physical tasks.

• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Qualifications

• Minimum one (1) year of experience in customer service, hospitality, front desk, spa, salon, private club, fitness club, or related environment preferred.

• Exceptional customer service and interpersonal skills.

• Strong verbal and written communication skills.

• Excellent organizational, multitasking, and time-management abilities.

• Proficiency with Microsoft Office (Word, Excel, Outlook) and point-of-sale systems preferred.

• Ability to remain professional, calm, and solution-oriented in a fast-paced environment.

• Strong attention to detail and commitment to creating a best-in-class member experience.

• Ability to work independently while contributing positively within a team environment.

Benefits

Time Off & Retirement

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave

Health & Wellness

• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife

Employee Perks

• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.