Training Coordinator at Heritage Healthcare Services

Job Summary: The Training Coordinator is responsible for coordinating, facilitating, and maintaining all required training for Heritage Home Healthcare's Personal Care Services (PCS) caregivers and Private Duty Nursing (PDN) staff. This position ensures employees remain current and compliant with company, New Mexico Health Care Authority (HCA), payer, and other applicable training requirements.

The Training Coordinator oversees new hire orientation, annual training, ongoing education, CPR certifications, and training documentation while working closely with Operations, Nursing Leadership, HR, and Onboarding to ensure staff are properly trained and prepared for their roles.

Essential Duties and Responsibilities

Training Management

• Coordinate and facilitate new hire orientation, annual training, continuing education, and required refresher courses for PCS caregivers and PDN nursing staff.

• Develop, maintain, and update training materials to reflect company policies, regulatory requirements, and program-specific needs.

• Coordinate PDN-specific training and clinical competencies in collaboration with the PDN RN Supervisor and nursing leadership.

• Manage online training assignments and facilitate in-person training sessions.

• Coordinate CPR classes, renewals, and other required certifications.

• Identify additional training needs and work with leadership to coordinate retraining or continuing education.

Compliance & Documentation

• Track completion of all required training, certifications, and competencies to ensure established deadlines are met.

• Maintain accurate, organized, and audit-ready training records for caregivers and nursing staff.

• Monitor upcoming and expired training requirements and proactively follow up with employees and management.

• Ensure training records, CPR certifications, and other required documentation are accurately maintained across company systems.

• Assist with training documentation requested during HCA, MCO, payer, or regulatory audits.

• Develop and maintain tracking reports for training compliance, expirations, and outstanding requirements.

Collaboration & Communication

• Work closely with Operations, Nursing Leadership, HR, Recruiting, and Onboarding to ensure new employees complete required training before beginning field assignments.

• Coordinate with the PDN RN Supervisor to ensure nursing staff receive required clinical education and competency validation by qualified licensed personnel.

• Communicate training schedules, deadlines, and updates to field staff and management.

• Provide regular updates to managers regarding incomplete, overdue, or expiring training requirements.

• Support the implementation of new training programs, regulatory updates, and process improvements.

Key Performance Expectations

Success in this role includes ensuring PCS caregivers and PDN nursing staff complete required training on time, maintaining accurate and audit-ready records, keeping certifications current, minimizing overdue requirements, and providing organized, effective training that supports staff readiness, regulatory compliance, and quality patient care.

Requirements

• Experience in training, healthcare operations, compliance, or a related field preferred.

• Home care, personal care, private duty nursing, or Medicaid experience strongly preferred.

• Strong organizational, communication, and time-management skills.

• Comfortable facilitating in-person training and working with large groups of employees.

• Strong computer skills and ability to maintain accurate records across multiple systems.

• Ability to independently manage deadlines, track compliance, and follow up on outstanding requirements.

• Knowledge of New Mexico HCA and Medicaid training requirements preferred.