Inbound Facilities Call Center Representative-26-00074L at MBAcsi

Inbound Call Center Representative – USPS Facilities Support

Location: Greensboro, NC

Schedule: Monday–Friday | 6:50 AM – 3:50 PM

Be the Voice That Keeps USPS Facilities Running!

Love solving problems, helping people, and staying busy? We want to hear from you!

MBA Consulting Services, Inc. (MBA CSi) is seeking a motivated, customer-focused Inbound Call Center Representative to support United States Postal Service (USPS) facility maintenance operations nationwide.

You'll be the first point of contact for USPS Facilities teams, handling inbound calls, coordinating building maintenance and repair requests, and ensuring issues are addressed quickly and professionally.

If you thrive in a fast-paced environment, enjoy troubleshooting, and deliver exceptional customer service, this is your opportunity to make an impact!

What You'll Do

• Handle 25–60 inbound calls daily in a fast-paced call center environment.
• Coordinate facility maintenance requests involving HVAC, roofing, building repairs, and other service issues.
• Document, track, and manage service requests using Genesys IWS and web-based systems.
• Troubleshoot concerns, escalate issues, and follow up to ensure timely resolution.
• Deliver outstanding customer service to USPS teams nationwide.
• Multitask, prioritize requests, and use Microsoft Excel to support tracking and reporting.

What We're Looking For

• 1–3 years of experience in a call center, customer service, help desk, or facilities support role.
• High school diploma or equivalent.
• Strong communication, multitasking, and problem-solving skills.
• Proficiency with Microsoft Office, particularly Excel, and web-based applications.
• Ability to handle high call volumes while maintaining accuracy and professionalism.
• Dependable, detail-oriented, and comfortable working in a fast-paced environment.

Background Check & Public Trust Requirements

• Must successfully complete a pre-employment background check and drug screening.
• Must be eligible to obtain and maintain the required Public Trust clearance/designation to support USPS operations.
• Candidates do not need to currently hold a Public Trust designation, provided they can successfully complete the required screening and suitability process.
• Employment and start date are subject to applicable USPS security and onboarding requirements.

Bonus Points If You Have

• Experience with facilities maintenance, work orders, or service coordination.
• Familiarity with Genesys IWS or similar call center systems.
• Previous experience supporting a federal agency or government contractor.
• An associate degree.

Ready to Join Our Team?

At MBA CSi, you'll support an essential nationwide operation while working with a team committed to delivering outstanding service.

Bring your customer service skills, problem-solving mindset, and positive attitude. We'll provide the opportunity to make a difference!

Apply today!

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (Safe Harbor 401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development