IT Administrator at Therm-X, California

Therm-x of California is the leading manufacturer for Advanced Temperature and Control Systems for Hi-Technology industries. We have been in business for over 30 years and have a diverse customer base. We offer competitive pay, medical, dental, 401 (K), and paid time off.

About the Role

We are looking for a hands-on On-Site IT Administrator to keep our users, systems, and network running smoothly. The person colleagues turn to when something breaks, when they need a new workstation, or when the network needs a change. This role blends help desk support with light systems and network administration and is ideal for someone who enjoys solving problems in person and is ready to take on growing responsibility.

Windows 11 and Windows Server Support

• Provide Tier 1 and Tier 2 support for Windows 11 desktops and laptops, including OS installation, imaging, patching, and troubleshooting.
• Administer Windows Server environments (2016/2019/2022), including Group Policy, DNS, DHCP, and file services.
• Manage Windows Updates and patch cycles on workstations and servers, minimizing downtime.
• Monitor server health, disk space, backups, and event logs, and respond to alerts.
• Support and maintain backup and recovery processes and assist with periodic restore testing.
• Set up, configure, and deploy new hardware, and handle onboarding and offboarding of equipment.

Active Directory and Identity Management

• Administer Active Directory Domain Services: user and computer accounts, security and distribution groups, OUs, and permissions in line with company policy.
• Handle onboarding and offboarding, including account creation, access provisioning, password resets, lockouts, and timely account disablement.
• Create and maintain Group Policy Objects (GPOs) for security settings, drive mappings, printers, and workstation configuration.
• Manage file share and folder permissions using role-based security groups.
• Monitor AD health (replication, DNS, domain controller status) and assist with periodic access reviews and cleanup of stale accounts.
• Support hybrid identity, including directory synchronization with Microsoft Entra ID (Azure AD) where applicable.

Office 365 / Microsoft 365 Administration

• Administer Microsoft 365 tenant tasks: user and license management, mailboxes, shared mailboxes, distribution lists, and Microsoft Teams and SharePoint/OneDrive access.
• Support Exchange Online, including mail flow troubleshooting, mailbox permissions, and calendar and resource configuration.
• Configure and support Outlook, Teams, and Office apps on Windows 11 devices, including profile, sync, and activation issues.
• Assist with multi-factor authentication (MFA), password resets, and conditional access basics.
• Monitor service health and message center updates and communicate changes or outages to users.
• Follow security best practices for external sharing, data retention, and mailbox access.

Basic ERP Support

• Provide first-line support for the company's ERP system including user access, login and permission issues, and client or browser configuration.
• Create and modify ERP user accounts and security roles in coordination with department owners and the ERP administrator.
• Troubleshoot connectivity, printing, and reporting or export issues affecting ERP users.
• Log, triage, and escalate application issues to the ERP vendor, consultant, or internal system owner, and track them to resolution.
• Assist with ERP-related testing and communications during upgrades, patches, and planned maintenance.
• Document common ERP support procedures and user how-to guides.

Basic Networking and Troubleshooting

• Configure and maintain managed switches, including VLAN creation, port assignment, trunking, and basic inter-VLAN setup.
• Troubleshoot connectivity issues across wired and wireless networks (IP addressing, DHCP, DNS, cabling, link and port faults).
• Use standard tools (ping, tracert, nslookup, ipconfig, packet captures where appropriate) to diagnose network problems.
• Support wireless access points, and VPN access at a basic level, escalating complex issues.
• Coordinate with ISPs and vendors on outages and service requests.

Printer Support

• Install, configure, and maintain network printers, copiers, and multifunction devices.
• Manage print servers, queues, drivers, and printer deployment via Group Policy or scripts.
• Troubleshoot print issues, including jams, driver conflicts, scanning-to-email, and network connectivity.
• Manage toner, parts inventory and coordinate with vendors for repairs and service contracts.

General IT Duties

• Respond to support requests in person, by phone, and via the ticketing system, and document resolutions clearly.
• Maintain an accurate inventory of hardware, software licenses, and warranties.
• Support conference room and AV equipment, mobile devices, and peripherals.
• Follow and help enforce IT security practices, including password policies, endpoint protection, and data handling.
• Contribute to IT projects such as office moves, hardware refreshes, and system upgrades.
• Provide friendly, clear communication and basic end-user guidance.

Required Qualifications

• 2+ years of experience in an IT support or administration role.
• Solid working knowledge of Windows 11 deployment and troubleshooting.
• Hands-on experience with Windows Server and Active Directory administration, including users, groups, and Group Policy.
• Working experience administering Microsoft 365 / Office 365 (Exchange Online, Teams, SharePoint/OneDrive, licensing).
• Experience providing basic user-level support for a business ERP system, or the aptitude to learn one quickly.
• Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, subnetting, and VLANs.
• Experience configuring managed switches (e.g., Cisco, HP/Aruba, Ubiquiti, Netgear, or similar).
• Experience supporting network printers and multifunction devices.
• Strong troubleshooting skills and a methodical approach to problem solving.
• Excellent communication and customer service skills.
• Ability to work on-site and respond to in-person requests.

Preferred Qualifications

• CompTIA A+, Network+, or Security+; Microsoft certifications (e.g., MD-102, MS-102, AZ-800/801); or CCNA.
• Familiarity with Entra ID (Azure AD), Intune, or similar device management tools.
• Basic PowerShell scripting for automation.
• Experience with virtualization

Working Conditions

• Primarily on-site, with a standard schedule of Mon–Fri, 8:00 AM–5:00 PM.
• Occasional after-hours or weekend work for maintenance windows, upgrades, or urgent issues.