Project Manager - Strategic Accounts at Panelmatic

Panelmatic, Inc. was founded in 1957 in Youngstown, OH to serve manufacturing industries with the design and build of custom electrical, instrument, and pneumatic control panels. Our business has sufficiently grown over the years to support expansion for our clients. We have produced control packages for many of America's top corporations in the chemical, environmental, food, pulp and paper, rubber, petroleum, pharmaceutical, glass, metals, and utilities industries. We also deliver equipment for use worldwide. Our rigorous methodology assures compliance with domestic and international standards. We can meet the needs of our diverse clientele from start to finish through sales, design, fabrication, testing, and delivery.

Since 1957, we have been known for our high-quality, custom-built control packages, our comprehensive service, and our technological and manufacturing expertise. This expertise assures you of our ability to handle the largest and most complex packages quickly and efficiently.

Job Summary

The Project Manager, Strategic Accounts leads a portfolio of projects valued at approximately $100M annually for a strategic customer and several key accounts. Based in Houston, Texas, this role is accountable for executing multiple concurrent projects on schedule, on budget, and on margin while meeting quality, safety, and customer requirements. As the primary point of contact for assigned customers, the Project Manager owns relationships, communications, expectations, escalations, and overall satisfaction throughout the project lifecycle. This highly organized, customer-focused leader coordinates Engineering, Procurement, Supply Chain, Production, Quality, Safety, Finance, Testing, and Sales to proactively manage risk, influence stakeholders, and drive projects to successful completion.

Job Duties

• Manage a portfolio of customer projects valued at approximately $100M annually, including a strategic customer and multiple key accounts.
• Serve as the primary point of contact for assigned customers, building strong relationships and ensuring a positive customer experience throughout the project lifecycle.
• Manage customer communications, expectations, priorities, and escalations while maintaining effective working relationships.
• Lead customer project reviews, status meetings, and execution discussions, providing updates on project status, key milestones, risks, mitigation plans, recovery actions, and delivery commitments.
• Lead projects from order intake through engineering, procurement, manufacturing, testing, shipment, and project closeout.
• Ensure projects are delivered safely, on time, on budget, on margin, and in accordance with contractual and quality requirements.
• Develop and maintain detailed project plans, schedules, forecasts, recovery plans, and project execution strategies.
• Coordinate activities across Engineering, Procurement, Supply Chain, Production, Quality, Safety, Finance, Testing, and Sales to achieve project objectives.
• Influence functional teams and stakeholders to ensure alignment with project priorities, schedules, and customer commitments.
• Identify project risks early and develop mitigation plans to minimize impacts to schedule, cost, quality, and customer satisfaction.
• Monitor and manage project financial performance, including revenue, costs, profitability, cash flow, forecasts, change orders, and margin performance.
• Lead internal project review meetings and provide regular project status updates to management.
• Manage contractual requirements, scope changes, customer requests, and project documentation.
• Drive accountability across all supporting functions to ensure project milestones and delivery commitments are achieved.
• Support continuous improvement initiatives focused on execution excellence, customer satisfaction, and profitability.
• Serve as the escalation point for project-related issues and coordinate corrective actions when needed.
• Maintain strong working relationships with customers, suppliers, and internal stakeholders.

Requirements

• Bachelor's degree in Engineering, Project Management, Construction Management, Business, or a related discipline.
• PMP Certification required.
• 10+ years of Project Management experience managing complex customer projects in engineered-to-order manufacturing, industrial, utility, power, EPC, data center, or infrastructure environments.
• Demonstrated experience managing project portfolios valued at approximately $100M annually.
• Proven success managing strategic customer relationships and acting as the primary customer interface.
• Demonstrated experience managing projects involving protection and control systems, medium- and low-voltage switchgear, relay panels, motor control centers (MCCs), power distribution equipment, industrial control panels, integrated E-House/control house solutions, and other engineered electrical systems.
• Strong understanding of project execution across engineering, procurement, manufacturing, production planning, quality, testing, logistics, and customer delivery.
• Advanced knowledge of project planning, scheduling, forecasting, critical path management, resource planning, and project controls.
• Strong financial and commercial acumen, including budgeting, forecasting, cost control, change management, contract administration, and margin management.
• Experience leading project reviews, customer reviews, risk reviews, and operational performance reviews.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Proven ability to influence cross-functional teams and drive execution across Engineering, Procurement, Supply Chain, Production, Quality, Safety, Finance, Testing, and Sales.
• Strong problem-solving skills with the ability to identify issues early and implement effective corrective actions.
• Ability to manage multiple projects simultaneously while maintaining attention to detail and customer focus.

Work Environment

• This position is based in Houston, Texas.
• Travel of up to 20% may be required to support customer meetings, project reviews, factory visits, supplier engagements, and business activities.
• The Project Manager is expected to maintain a visible presence with customers, project teams, and manufacturing operations to ensure alignment, execution excellence, and successful project delivery.

Benefits

• Medical, dental, vision, HSA, term life, AD&D, STD, LTD
• 100% medical premium paid for by Panelmatic for the employee-only level medical coverage
• 80% paid for by Panelmatic and 20% paid for by the employee on all other level medical coverage (i.e. employee plus child, employee plus spouse, family)
• 401k with employer match of 100% up to 4%
• Scholarships, educational reimbursement, paid volunteerism, and paid personal and professional development provided
• PTO and paid holidays provided
• Career advancement opportunities
• Competitive wages
• Family-friendly environment with average employee tenure above five years