Scale Field Service Technician at Root, Neal & Company

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

We are seeking a skilled, motivated, and adaptable

Scale Field Service Technician to join our growing team. This role is responsible for installing, calibrating, maintaining, and repairing industrial and commercial weighing equipment at customer sites and in our service facility.

Qualifications

• Willing to learn
• Excellent customer service skills
• Excellent problem-solving skills with exceptional attention to detail
• Strong mechanical and electrical troubleshooting skills
• This position requires a high school diploma or equivalent
• Knowledge of machines and tools, electronic equipment, related hardware and software, including their uses, repair, and maintenance
• Basic electronic and mechanical knowledge, including working knowledge of a digital multimeter
• CDL CLASS B and NYS Weights & Measures certification a plus

Responsibilities

• Provide installation, calibration, and field service repair on weighing equipment using testing devices, gauges, and other tools and equipment
• Check work orders and related manuals, blueprints, and schematic diagrams to determine tools, equipment, and parts needed for installation or repair assignment
• Complete job hazard analysis, ensuring safety protocols and PPE are in place before starting any task
• Test electrical components and replace faulty components
• Properly maintain all equipment, tools, and facilities for safe operation
• Accurate and timely completion of all reporting
• Advise management regarding customer satisfaction, product performance, or suggestions for product/service improvements
• Follow all Federal, State, and local regulations, and Company Safety policies
• Represent Scales, Sales & Service professionally and ethically at all times
• Keep up with technology changes to products as introduced