Service Person at City of Oklahoma City

Service Person for Public Transit Fleet
Salary: hourly $23.59 

JOB SUMMARY
This position is located in the Maintenance Division of EMBARK and reports to designated Maintenance supervisory personnel. The Service Person is responsible for fueling, servicing, cleaning, inspecting, and preparing transit vehicles for daily operation while supporting fleet readiness and maintenance activities. This position plays a critical role in ensuring buses, paratransit vehicles, and fleet vehicles are clean, safe, properly serviced, and available for revenue service through adherence to EMBARK maintenance procedures, safety requirements, and operational standards.

JOB REQUIREMENTS

1. Vehicle Servicing and Fleet Readiness

   1. Fuel, service, and prepare buses, paratransit vehicles, and fleet vehicles for daily operation. 

   2. Check and maintain all required fluid levels including engine oil, coolant, transmission fluid, power steering fluid, and windshield washer fluid during each servicing cycle. 

   3. Top off or replace fluids as required to meet manufacturer specifications. 

   4. Ensure no vehicle is released for service with low fluid levels or identified safety concerns. 

   5. Support overnight fleet readiness and daily operational requirements. 

2. Vehicle Cleaning and Appearance

   1. Clean vehicle interiors and exteriors according to EMBARK standards. 

   2. Ensure assigned vehicles meet cleanliness requirements before entering service. 

   3. Remove debris, trash, and contaminants from vehicles and service areas. 

   4. Report damage or deficiencies discovered during cleaning activities. 

3. Vehicle Inspection and Defect Identification

   1. Conduct visual inspections during servicing activities. 

   2. Inspect vehicles for worn components, damaged parts, leaks, tire deficiencies, brake concerns, loose brackets, damaged belts, and unusual noises. 

   3. Immediately report all defects, maintenance concerns, and safety issues to supervisors or maintenance personnel. 

   4. Assist in identifying recurring issues that may impact vehicle reliability or preventive maintenance schedules. 

4. Preventive Maintenance Support

   1. Assist maintenance personnel by identifying and communicating issues discovered during fueling, servicing, and cleaning operations. 

   2. Support preventive maintenance efforts by documenting deficiencies and ensuring vehicles are routed for corrective action when necessary. 

   3. Contribute to reducing road calls and service interruptions through proactive inspections and reporting. 

5. Documentation and Communication

   1. Accurately record servicing activities, fuel usage, fluid maintenance, and vehicle condition information. 

   2. Utilize approved forms and maintenance management systems, including M5, when required. 

   3. Communicate effectively with mechanics, operators, supervisors, and other EMBARK personnel. 

   4. Maintain accurate documentation supporting fleet readiness and maintenance planning efforts. 

6. Safety and Regulatory Compliance

   1. Follow all EMBARK maintenance policies, standard operating procedures, and safety requirements. 

   2. Wear required personal protective equipment (PPE) including eye protection, hearing protection, gloves, steel-toe footwear, and respiratory protection when required. 

   3. Follow OSHA requirements and EMBARK protocols for chemical handling, hazardous materials, and waste management. 

   4. Maintain safe work practices and immediately report hazardous conditions. 

7. Shop Conduct and Housekeeping

   1. Maintain clean, organized, and safe work environments. 

   2. Clean spills promptly and properly dispose of waste materials. 

   3. Store equipment, tools, hoses, and materials in designated locations. 

   4. Avoid unsafe behaviors and comply with all workplace conduct expectations. 

8. Training and Professional Development

   1. Participate in required technical, safety, and compliance training programs. 

   2. Maintain proficiency in vehicle servicing procedures, inspection standards, safety practices, and reporting requirements. 

   3. Stay informed regarding updates to EMBARK policies, procedures, and operating standards. 

9. Teamwork and Operational Support

   1. Work cooperatively with mechanics, technicians, operators, and supervisors to support fleet operations. 

   2. Assist with vehicle movement, utility assignments, and operational support tasks as assigned. 

   3. Contribute to EMBARK's mission by ensuring vehicles are safe, clean, and reliable for service. 

10. Other Duties

    1. Perform related servicing, cleaning, fueling, transportation, and maintenance support duties as assigned

KEY PERFORMANCE INDICATORS (KPIs)

• Fleet Vehicle Servicing: Average of 1 vehicle serviced per hour
• Vehicle Servicing: ≥ 98% serviced and fueled on schedule
• Vehicle Cleanliness: ≥ 95% cleanliness pass rate
• Fluid Checks and Top-Offs:100% compliance with SOP 
• Safety/PPE Compliance: Zero OSHA or safety violations
• CDL/P Endorsement Compliance:100% compliance within required 
• Documentation Accuracy: ≥ 98% accuracy of fuel logs and service records
• Utility Response Time≤ 15 minutes for assigned support tasks
• Attendance and Punctuality: No more than 2 non-scheduled absences per quarter

• MINIMUM QUALIFICATIONS

• High school diploma or equivalent

• License: Valid Oklahoma driver’s license; ability to obtain/maintain Class B CDL with Passenger (P) endorsement within 60 days of employment if required by policy. 

WORKING CONDITIONS

• Work is performed both indoors and outdoors in transit maintenance and fleet service environments. 

• Regular exposure to weather conditions, noise, moving vehicles, maintenance equipment, fuels, lubricants, cleaning chemicals, and other maintenance-related hazards. 

• Work schedules may include evenings, overnight shifts, weekends, holidays, overtime, and emergency operational support. 

• Frequent walking between service lanes, fueling areas, maintenance facilities, and parking lots is required.

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods throughout an assigned shift. 

• Ability to bend, stoop, kneel, squat, climb, reach, push, pull, and perform repetitive physical activities. 

• Ability to enter, exit, and move around transit vehicles safely. 

• Ability to lift and carry materials, supplies, hoses, tools, and equipment associated with vehicle servicing operations. 

• Ability to work in varying weather conditions and around fuels, lubricants, and cleaning products. 

• Ability to wear required PPE and respiratory protection when necessary. 

• Sufficient visual acuity to inspect vehicles and identify maintenance concerns. 

• Sufficient hearing and communication ability to work safely in maintenance and operational environments.

• Ability to bend, stoop, twist, reach, and climb stairs; occasionally lift objects weighing less than 50 pounds
• Ability to hear and speak clearly and distinctly in English on the telephone, radio and in person.

PRE‑EMPLOYMENT REQUIREMENTS

• DOT Physical & Drug Screen: The successful applicant must pass a Department of Transportation (DOT) physical examination, which includes a drug screen.
• Background Check: EMBARK will conduct a background investigation/verification. Applicants will be provided contact information for any third‑party reporting agencies used to collect background information as part of a conditional offer of employment.
• Substance Abuse Policy: Applicants will receive a copy of EMBARK’s Substance Abuse Policy upon conditional offer and acceptance, and before any health screen/physical examination and drug test.

DRIVING RECORD STANDARD

• Positions that require operating a COTPA vehicle may be disqualified by three (3) or more moving traffic violation convictions (excluding parking tickets) within the last two (2) years.

APPLICATION GUIDELINES

• Provide at least three (3) years of employment history, including reasons for leaving each position.
• Explain all gaps in employment history.
• Provide contact information for current and previous employers.

EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATIONS

• EMBARK is an equal opportunity employer and values diversity and inclusion.
• EMBARK does not discriminate against any applicant or employee based on race, color, creed, national origin, ethnicity, religion, sex (including sexual orientation and gender identity/expression), age, genetic information, disability, or political affiliation.
• If you require reasonable accommodation during any part of the hiring process, contact the Human Resources Department at (405) 297‑1588.

VETERANS PREFERENCE

• A five‑point preference will be awarded in the initial scored selection process for honorably discharged U.S. military veterans.
• Qualified applicants must submit a copy of DD Form 214 indicating discharge type/character of service in person, by mail, or by fax at (405) 316‑3346.

SAFETY‑SENSITIVE CLASSIFICATION (UNITY BILL)

• This position is designated safety sensitive under the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S. § 427.1 et seq. (OSCN 2019), effective August 29, 2019.
• Employees in safety‑sensitive positions may be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.

FORMER EMPLOYEES

• To participate in the selection process, former employees must be eligible for rehire.
• If you are unsure of your rehire status, contact EMBARK Human Resources at (405) 297‑1558.
• If your rehire status is coded “Not Eligible,” “Eligible 3,” or “Conditional,” you must request a review of your rehire status.