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Manager, Service Management System Development - Baton Rouge, LA #5940483

Company: Blue Cross and Blue Shield of Louisiana

Date: 01/12/2019

Category: Insurance

City: Baton Rouge, LA

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.

You should know that:

  • Jobs are updated and posted daily.

  • You must submit your resume online.

  • Apply for each position for which you are qualified and interested in.

  • You will only be considered for positions for which you apply.

  • Resumes are only accepted for posted positions.

  • Positions are full-time unless otherwise stated.

  • Due to the high volume of applicants, only those most qualified will be contacted.

  • We are unable to accept phone calls.


Responsible for managing the daily work of the IT Service Management System (SMS) development team. This position envisions product development and manages projects through completion; analyzes, designs and develops software enhancements and new modules; manages development project from initial design through testing while providing strategic management direction.

Accountable for complying with all laws and regulations that are associated with duties and responsibilities.

Necessary Contacts :


  • Interfaces directly with client management in negotiation and definition of SLAs.

  • Negotiates, defines, interprets plan/policy requirements and presents options and processing capabilities to upper level management.

  • Provides guidance and direction to all areas placing requirements on the system. Has management accountability for cross organization/site projects and multiple end users.

  • Interfaces with IT managers and directors are frequent and range in content from simple to extremely complex and require diplomatic and tactful negotiations with client management on controversial subjects


  • Occasional contact with client management to exchange information and/or make presentations on information systems concepts.

  • Reviews and maintains contact with selected user groups with similar problems and user organizations.

  • Attends outside technical meetings as directed, making presentations when necessary.

  • Manages the key vendor relationships


Bachelor’s Degree in Computer Science or related field required. Four years of related experience may be accepted in lieu of degree.

Must have a minimum of seven years overall IT Enterprise Service Management experience as well as fundamentals in each IT vertical such as Infrastructure, Operations, Security, Project Delivery and Applications. Of those seven years, at least two years must be in a leadership/supervisory role.

Must have certification in be Information Technology Infrastructure Library (ITIL) Foundations.

Requires extensive knowledge of the functional area of the business that is being supported.

Requires a broad knowledge of development management and control concepts and application knowledge of business practices. Leadership experience is preferred. Technical knowledge covers current development methodology, languages, and operational capabilities.

Must have demonstrated capacity to successfully lead and direct a group of systems engineers, analysts, and/or programmers.

Requires expert knowledge in the field of computer science, including hardware and software products, computer systems, systems analysis, development/maintenance process, and data management for large complex systems.

Must have demonstrated experience working independently to help shape policy and to make complex data processing decisions involving new applications, systems studies, software purchase requirements analysis, business evaluations, cost effectiveness innovations, installation decisions, and business planning for systems that use advanced state-of-the-art technology.

Prior work experience must have demonstrated ability to correlate requirements and information from multiple sources, anticipate both current and future processing and management information needs, analyze their potential impacts, and create new technical solutions for these needs.


Directly manages the IT developer personnel, including tracking their projects and support efforts, and delegating work as appropriate.

Develops and implements policies and procedures for the development staff, including project and support efforts.

Actively pursues personal leadership development to ensure growth and the ability to demonstrate a high level of quality and productivity.

Actively supports initiatives related to the IT strategic and complementary tactical plans in a responsive manner that conforms to the organization’s mission, goals, and objectives.

Competencies include:

  • Technical Capacity

  • Leadership

  • Project Management

  • Communication proficiency

  • Performance Management

  • Problem Solving/Analysis

Develops, manages, and builds positive relationships / partnerships with clients, vendors, peers/other teams, and staff to ensure a high level of personal and team understanding of the client’s business operations, IT support needs, and IT service expectations.

Ensures quality and timeliness of business oriented solutions aimed at providing positive effects on operational results while optimizing the overall impact on the organization’s performance.

Responsible for actively monitoring and supporting IT financial resources by approaching work with a focus on cost efficiencies that provide tangible cost savings and improved IT productivity through fundamentally sound implementation of systems solutions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the accountabilities (essential functions) of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Job duties are performed in a normal and clean office environment with normal noise levels.

Work is predominately done while standing or sitting.

The ability to comprehend, document, calculate, visualize, and analyze are required.


An Equal Opportunity Employer

All BCBSLA EMPLOYEES please apply through Workday Careers.


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