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Training Specialist - West Des Moines, IA #6230823

Company: Fiserv

Date: 03/24/2019

Category: Security / Surveillance

City: West Des Moines, IA

Position Description


What does a great Training Specialist do?


As a Training Specialist, you have the rare opportunity to represent Fiserv and work directly with our clients. You will education clients to expand their knowledge of related products and discuss industry practices.


You will promote, support and increase clients’ happiness by growing product awareness and sharing standard methodology recommendations as well as ensure the training delivered meets the highest quality standards. Your responsibilities include: facilitating learning and the development of content for new and existing clients in the area of eCommerce products.


If your the kind of person who:


Has the freedom to travel up to 50%, dream to work for a Fortune 500, environmentally conscious, client focused company, where your facilitating skills and financial industry knowledge will be fully utilized, come and join our team. Fiserv has been named to FORTUNE® magazine’s 2019 list of World’s Most Admired Companies. This is the sixth consecutive year the company has been named to the list, which is a definitive benchmark of corporate reputation.


As a Training Specialist, you can look forward to:


  • Conducting regularly scheduled training for clients in small and large group settings via a variety of modalities (i.e. Classroom, Webinar, and Virtual Classroom).


  • Providing conversion training for new clients.


  • Providing customized training that meet client requirements.


  • Coordinating multiple training events at one time with minimal preparation.


  • Conducting training for Learning and Client Performance associates as assigned.


  • Showing talent of primary products.


  • Being proficient in assigned product.


  • Having an understanding of, and ability to deliver, effective training content for moderately complex to complex products or applications.


  • Demonstrating the ability to design and ensure perfection of training materials and programs.


  • Meeting or exceed the targeted goal for client happiness and performance.


  • Consistently facilitates classes using cognitive training methods.

Basic Qualifications for Consideration :


  • Prior eCommerc experience.


  • 4 years' education/training experience in the finance/data processing industry.


  • 2 years' Bank Solutions product experience.


  • 2 years' of experience in the financial industry.


  • 2 years’ experience in presenting or Adult Education.


  • Travel required up to 50% of the time.

Preferred Qualifications for Consideration:


  • Bachelor’s degree in Adult Learning/Education.


  • Pursuit of higher level coursework in Communications or Business or Adult Education.


  • Advanced knowledge of Microsoft Suite (Word, Power Point, Excel), WebEx.

Learn more about us.


In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today – financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.


In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.


From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes


Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.


We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.


Explore the possibilities of a career with Fiserv and Find Your Forward with us.


Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.


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