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Consumer Lending Home Equity Specialist - Needham, MA #6342857

Company: Needham Bank

Date: 05/18/2019

Category: Electronics and Components Manufacturing

City: Needham, MA

Job Descriptions:


As a member of the Residential & Consumer Lending team, the Consumer Lending Home Equity Specialist will be responsible for the daily end-to-end workflow of Needham Bank’s Home Equity lending origination.


As an integral member of the Consumer Lending team, the Consumer Lending Home Equity Specialist will be the primary contact for both customers and employees regarding the Bank’s home equity lending products and process along with supporting the on-going creation, development, implementation and integration of new and existing processing systems, procedures, products and training.


The successful candidate will possess an enthusiastic, confident and positive attitude; will be extremely organized; solution-focused and a proactive customer advocate passionate about delivering a great experience.


  • Production of new Home Equity Line of Credit (HELOC) applications while providing general support for the entire suite of consumer secured and unsecured installment loans, and credit cards.


  • Support all aspects of the end-to-end HELOC production process including but not limited to…


  • Effective customer education and consultation;


  • Acceptance of new credit applications including timely, accurate disclosure;


  • Clear, prompt customer communication and follow-up;


  • Active workflow and pipeline management;


  • Properly document, process, research, and review loan requests and effectively evaluate creditworthiness;


  • Recommend loan decisions;


  • Offer pre/post-closing review, compliance/HMDA, operations and systems support, as required.


  • Ensure all credit requests are properly documented, well organized, fully compliant and in adherence with established Bank guidelines, lending policies and procedures.


  • Develop the ability to provide subject matter expert level support and guidance regarding the equity lending process to all of our customer-facing and retail business development teams.


  • Demonstrate a consistently high degree of service to ensure a positive customer experience and adherence to the bank’s customer service standards.


  • Deliver highly responsive internal and external problem resolution.


  • Maintain a positive professional demeanor at all times when interacting with customers and peers.


  • Detect and provide timely feedback and escalation of issues that have potential to negatively impact the loan request, customer or the Bank.


  • When required, provide support and expertise to internal teams including… lending, retail banking, marketing, operations, risk, compliance, finance or other identified key stakeholders.


  • Develop a holistic understanding and knowledge of the Bank’s products and services.

Perform additional duties as requested, needed or assigned.


Required Experience:


  • Thorough understanding of consumer lending documentation, processing, underwriting and closing criteria and requirements.


  • Prior experience with the principals of underwriting consumer and/or small business credit.


  • Excellent organizational, analytical, time management and interpersonal skills.


  • Familiarity with state and federal lending regulations, rules and requirements.


  • Capability to maintain an excellent personal credit profile.


  • Ability and willingness to prioritize workflow and function independently with limited supervision.


  • Adherence to Needham Bank’s Core Values.


  • Bachelor’s degree desired or equivalent work experience.


  • Two to three years consumer, mortgage and/or small business lending and credit review experience preferred.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.


Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.


Keyword: home equity, consumer lending, heloc


From: Needham Bank


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