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Dispatch Lead - FT - 10 Month - Park City Resort - Park City, UT #6350950

Company: Vail Resorts

Date: 05/21/2019

Category: Travel / Transportation

City: Park City, UT

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


PURPOSE/OBJECTIVE


In addition to performing the duties of a Mountain Dispatcher, responsible for additional functions such as, coordinating with outside agencies in emergency/safety situations, training and providing direction to junior staff, etc. Tracks and reports all lift maintenance 10.60 records, department Safety Meeting Tracking etc.


Responsibilities include, but are not limited to:


  • Perform the duties of a dispatcher:


  • Provide superior customer service while interacting with our internal and external customers


  • Answer a multitude of telephone and radio calls; determine nature of calls; refer to appropriate department or personnel.


  • Periodically direct guests to the appropriate area or department while providing superior customer service.


  • Answer a wide variety of standard/routine questions; respond to emergencies; dispatch appropriate personnel; report problems related to building, lift or electrical maintenance, grooming, skiing services, police, ambulance and helicopter requests.


  • Act as communications center for department via radio to monitor and coordinate daily activities, emergency responses. Monitor all radio communication to keep up to date on activities and to dispatch calls and messages. Dispatch company vehicles.


  • Maintain various logs and other records related to assigned duties such as: power on and off to all lifts, lift openings and closures. Line checks, mechanical and electrical problems, skiing service, grooming and snowmaking positions.


  • Prepare, update and maintain various reports such as: daily operations, security related reports, accident reporting.


  • Perform various clerical tasks related to department operations.


  • Adhere to Vail Resorts Guidelines including Grooming and Dress Code Policy


  • Train Entry and Intermediate Dispatchers. Responsible for the tracking of all trainings.


  • Recognizing and communicating training opportunities for other mountain operations departments


  • Dispatches winter and Summer Operations. Often dispatching solo in the summer time


  • Ensuring the office is prepared for a dispatch day, preparing all paperwork, maintaining all reports.


  • Assistance with the construction of the Emergency Response Plan


  • Own the Lift Maintenance 10.60 log. Responsible for accurate weekly, Year to date and end of season reporting


  • Responsible for the tracking of on mountain apology cards and beverage cards. Works closely with the departments to ensure they are in stock.

PHYSICAL REQUIREMENTS


  • Sitting for long periods of time.


  • Exposure to inclement weather conditions.


  • Must be able to hear and talk on the radio and phone, see the computer screen and type quickly

QUALIFICATIONS


  • High School education or equivalent, plus previous clerical experience or dispatch experience or a combination of education and experience from which comparable knowledge and skills are acquired.


  • Organizational and administrative experience, or a combinations of education and experience from which comparable knowledge and skills are acquired.


  • Basic typing and clerical skills.


  • Strong verbal and written communication skills.


  • Ability to learn a wide variety of information about department operations quickly.


  • Ability to make decisions quickly and calmly in emergency situations.


  • 3+ years of Mountain Operations Experience


  • Strong Microsoft office skills

RECOMMENDED SKILLS:


  • Advanced clerical and office management knowledge and skills


  • Experience in organizing and maintaining moderately complex filing and records systems


  • Ability to deal effectively with a wide variety of company personnel, guests, clients and various outside firms and organizations


  • Able to multi-task in an effective manner


  • FEMA IS-100 Training complete

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer. www.vailresortscareers.com


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


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