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Branch Sales & Service Associate I (U)(MLO) - Princeton, NJ #6451522

Company: PNC

Date: 06/17/2019

Category: Banking

City: Princeton, NJ


Auto req ID:


HR Job Code:

MU1207 Brnch Sls&SrvcAssoc I(U)(MLO)

Job Profile:

  • Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.

  • Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.

  • Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

  • Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.

  • Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Position City:


Position Title:

Branch Sales & Service Associate I (U)(MLO)

Line of Business:

Retail Banking - Branch Banking

Building Location:

NJ215 - Mercer Mall

Job Type:


Total Hours Per Week:


Job Status:

Full Time



Scheduled Days/Hours:

40 hour work week; Minimum of 2 Saturdays to be worked per month.

EEO Statement:

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law




Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Required Education and Experience:

Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

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