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Lockbox Systems Operations Analyst - Cincinnati, OH #6672791

Company: Fifth Third Bank

Date: 08/14/2019

Category: Banking

City: Cincinnati, OH

Job Description


Make banking a Fifth Third better®


We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.


GENERAL FUNCTION:


Partner with Implementations Project Mangers, Operations, IT and other business partners to execute lockbox implementations. Use expertise to analyze standard and non-standard clients needs; business need and resolve complex technical implementation problems throughout implementation cycle. Support line of business by leading and execute maintenance of applications, problem resolution, operational efficiency and process improvements projects within Lockbox lines of business.


Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Work closely with project team to develop and execute new or changes to lockbox clients advising as expert in lockbox.


  • Provide input to project plans, definitions, scope, work assignments, target dates and other aspects of assigned implementation projects.


  • Ensure risk for customer, Fifth Third are managed at actable level, find solutions to reduce risk and rise any issues to management team.


  • Influence and assist others to ensure successful implementation of process improvement ideas leading key process improvements ensuring successful implementation across all lines of business.


  • Reviews operational procedures and product features and recommends changes for improvement with an emphasis on increasing customer experience.


  • Manage vendors by providing support to vendor operations and technical teams along with job setup and maintain.


  • Function as a liaison between the line of business and enabling function areas throughout the project life cycle.


  • Provide technical support to line of business teams and resolve inquires during normal business hours and be on call during nonstandard business hours.


  • Responsible for timely monitored responses to internal and external customer inquiries and requests; coordinate activities of appropriate Fifth Third teams to resolve issues.


  • Enhance a strong base knowledge of relevant product standards as it relates to workflow, process, and problem resolution and provide input on improvement opportunities.


  • Develop and enhance skills related to process improvement with an emphasis on delivery of quality service, efficiency from which the service was delivered and improvement of overall customer satisfaction.


  • Analyzes lockbox trends to implement process improvements, reduce errors and increase productivity to better meet clients and business need.


  • Ensures appropriate escalation of customer, operational and/or employee problems.


  • Perform any other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:


  • Bachelor's degree in Business Management or equivalent experience.


  • 3 years of lockbox experience in specified or comparable area required.


  • Previous project level experience preferred.


  • Analytical skill to interpret, analyze and process data preferred.


  • Excellent verbal and written communication skills.


  • Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook.

Lockbox Systems Operations Analyst


LOCATION -- Cincinnati, Ohio 45227


Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.


Locations


Cincinnati-United States of America


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