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Patient Access Representative II (VC Float Pool) (52608) - Pleasanton, CA #6674199

Company: Stanford Health Care

Date: 08/14/2019

Category: Computer Hardware

City: Pleasanton, CA

Patient Access Representative II (VC Float Pool) (52608)

  • Job Type:Full Time

  • FTE/Bi-Weekly Hours:1.0/80

  • Shift:Rotating

  • Hours in Shift:8

  • Location:Pleasanton, CA

  • Req:52608

Job Description

NOTE: May need to float between Pleasanton, Livermore, and Dublin locations

Job Summary

The Patient Access Services job is responsible for completing patient admissions/registration functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services. Handles routine customer service inquiries and concerns.

Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements. The PAR II position is intended as an intermediate level position for individuals with a solid background in patient admitting/registration and a working knowledge of reimbursement requirements of healthcare payers. The expectation is that individuals will acquire the necessary job skills, knowledge, and other qualifications through on-the-job and/or formal training to advance to the Patient Access Representative level III.

Job Duties

The job duties listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

1) Assures secure handling and accurate recording of payments collected at the point-of-service delivery

2) Applies customer service and health care coverage experience to assist a broad range of clients, patients and families as it relates to admitting/registration activities

3) In addition to handling routine/simple patient escalations and perform service recovery, a level II assists with complex patient admitting/registration, service escalations

4) Escalates any advanced or complex registrations to a more experienced team member

5) Participates in projects of moderate scope

6) Greets patients and begins the registration process. Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting/registration services rendered at Stanford Medical Center. Communication may consist of telephone correspondence, email, or in person contact

7) Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team

8) Provides excellent customer service to all individuals with whom the employee has contact

9) The specific job duties will be comprised of a combination of responsibilities for all areas of Patient Access Service operations

10) Performs other duties and responsibilities as assigned by the unit team manager/lead or other PAS management personnel

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

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Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High school diploma or GED equivalent

Experience: Two (2) year of progressively responsible and directly related work experience

Knowledge, Skills and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

· Ability to speak and write effectively at a level appropriate for the job.

· Ability to work well with individuals at all levels of the organization.

· Knowledge of computer systems and software used in functional area.

· Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.).

SHC does not discriminate on the basis of Ancestry, Age, Color, Disability, Genetic information, Gender, gender identity, or gender expression, Marital status, Medical condition, Military or veteran status, National origin, Race, Religion, Sex, and Sexual orientation.

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