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Senior Clinical Informatics Analyst - IT Ambulatory (51970) - Palo Alto, CA #6674348

Company: Stanford Health Care

Date: 08/14/2019

Category: Computer Hardware

City: Palo Alto, CA

Senior Clinical Informatics Analyst - IT Ambulatory (51970)

  • Job Type:Full Time

  • FTE/Bi-Weekly Hours:1.0/80

  • Shift:Days

  • Hours in Shift:8

  • Location:Palo Alto, CA

  • Req:51970

Job Description

Job Summary In collaboration with appropriate clinical departments, relevant support departments, and information technology, the Clinical Senior Informatics Analyst I supports the core functions of the enterprise clinical information systems to enable cost-effective, high quality, efficient, and safe patient care. This position assists physicians, nurses, and other clinicians with issue resolution related to the electronic health record (EHR) and other clinical applications.

The Clinical Senior Informatics Analyst I supports core functions of the health system's applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a good understanding of Epic modules, ancillary systems, and health system operations.

Essential Functions

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient's rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions.

Act as second level of support and triages system problems within the department's workflow, policies and procedures

Assist in the implementation of medium complexity tools and workflows

Collaborate with other senior members of the team in managing the resolution of problems and implementation of changes to the department's information systems

Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required

Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests

Perform daily monitoring of applications in production use

Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk

Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases

Modify tables/master files, make additions and changes under the direction of senior team members

Implement changes using documented procedures that are compliant with department's policies and procedures

Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution

Work with and mentor junior staff members to document workflows

Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications

Participate in team and cross-team meetings and maintain appropriate meeting records

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

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Minimum Qualifications

Education: Bachelor's degree in Pharmacy, Nursing or Medicine. Relevant clinical application certification preferred.

Experience: 5 or more years of progressively responsible and directly related work experience

Knowledge, Skills, and Abilities:

Mid-level Microsoft Office skills

Ability to diagnose and resolve routine technology problems

Ability and desire to learn to resolve specialized and advanced technology problems

Ability to establish a set of tasks and activities associated with an intended outcome and timeline

Ability to take action consistent with available facts, constraints, and anticipated consequences

Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner

Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions

Ability to develop new skills and teach others

Ability to collaborate and build consensus with stakeholders

Ability to understand and adhere to operational standards, policies, and procedures

Ability to identify risks and issues

Ability to develop solutions for new and unfamiliar challenges

Ability to analyze data, draw conclusions and interpret results

Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate

Knowledge of current issues and trends in health care and clinical operations in a health care system

Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting

SHC does not discriminate on the basis of Ancestry, Age, Color, Disability, Genetic information, Gender, gender identity, or gender expression, Marital status, Medical condition, Military or veteran status, National origin, Race, Religion, Sex, and Sexual orientation.

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