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Senior Clinical Informatics Analyst - IT Ambulatory (51970) - Palo Alto, CA #6674348

Company: Stanford Health Care

Date: 08/14/2019

Category: Computer Hardware

City: Palo Alto, CA

Senior Clinical Informatics Analyst - IT Ambulatory (51970)


  • Job Type:Full Time


  • FTE/Bi-Weekly Hours:1.0/80


  • Shift:Days


  • Hours in Shift:8


  • Location:Palo Alto, CA


  • Req:51970

Job Description


Job Summary In collaboration with appropriate clinical departments, relevant support departments, and information technology, the Clinical Senior Informatics Analyst I supports the core functions of the enterprise clinical information systems to enable cost-effective, high quality, efficient, and safe patient care. This position assists physicians, nurses, and other clinicians with issue resolution related to the electronic health record (EHR) and other clinical applications.


The Clinical Senior Informatics Analyst I supports core functions of the health system's applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a good understanding of Epic modules, ancillary systems, and health system operations.


Essential Functions


Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient's rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.


Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions.


Act as second level of support and triages system problems within the department's workflow, policies and procedures


Assist in the implementation of medium complexity tools and workflows


Collaborate with other senior members of the team in managing the resolution of problems and implementation of changes to the department's information systems


Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required


Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests


Perform daily monitoring of applications in production use


Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk


Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases


Modify tables/master files, make additions and changes under the direction of senior team members


Implement changes using documented procedures that are compliant with department's policies and procedures


Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution


Work with and mentor junior staff members to document workflows


Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications


Participate in team and cross-team meetings and maintain appropriate meeting records


Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.


National recognition in 10 specialties.


Watch our stories


"We have a culture of patient care first here, one that speaks to our mission and our values: to care, to educate, and to discover."


Brian L.Unit EducatorBSN, CMS RN


Did you know?


196Stanford Health Care uses 196 solar panels, powering 17% of the hospital's electricity.


17In 2015, we had 17 dogs in our Pet Assisted Wellness (PAWS) Program.


8We're proud to work with 8 All-time Stanford Medicine Nobel Laureates.


1,592Stanford Health Care exhibits more than 1,592 original art pieces.


Qualifications


Minimum Qualifications


Education: Bachelor's degree in Pharmacy, Nursing or Medicine. Relevant clinical application certification preferred.


Experience: 5 or more years of progressively responsible and directly related work experience


Knowledge, Skills, and Abilities:


Mid-level Microsoft Office skills


Ability to diagnose and resolve routine technology problems


Ability and desire to learn to resolve specialized and advanced technology problems


Ability to establish a set of tasks and activities associated with an intended outcome and timeline


Ability to take action consistent with available facts, constraints, and anticipated consequences


Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner


Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions


Ability to develop new skills and teach others


Ability to collaborate and build consensus with stakeholders


Ability to understand and adhere to operational standards, policies, and procedures


Ability to identify risks and issues


Ability to develop solutions for new and unfamiliar challenges


Ability to analyze data, draw conclusions and interpret results


Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate


Knowledge of current issues and trends in health care and clinical operations in a health care system


Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting


SHC does not discriminate on the basis of Ancestry, Age, Color, Disability, Genetic information, Gender, gender identity, or gender expression, Marital status, Medical condition, Military or veteran status, National origin, Race, Religion, Sex, and Sexual orientation.


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