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IT ServiceNow Business Analyst - Coppell, TX #6782249

Company: Brinks

Date: 09/11/2019

Category: Business Services / Other

City: Coppell, TX

IT ServiceNow Business Analyst

Requisition #:35971Location:Coppell TX - B0272

Functional Area:Information TechnologyEducation Required:Bachelors Degree

Position Type:Relocation Provided:No

Experience Required:5 - 7 Years

Position Description

Brink’s U.S., a division of Brink’s, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for an IT ServiceNow Business Analyst.


The IT ServiceNow Business Analyst works with key customers to capture business and user requirements. The Analyst also works with the development support team to ensure requirements are understood, developed, tested, and delivered to specification. A key area of support is the IT service catalog.

The ServiceNow Business Analyst possess sound foundational knowledge of the ServiceNow platform and applications, a detailed understanding of the business users represented, and the ability to describe business and user requirements in a manner that enables system administrators, application developers, and quality assurance engineers to understand, estimates relative effort, and deliver business functionality.


• Represents project stakeholders and customers throughout planning, development, release processes

• Owns the relationship with project stakeholders to identify, model, and document business requirements

• Creates release estimated with development

• Ensures design requirements are documented effectively

• Tests and coordinates training and communications

• Translate technical complexities to project stakeholders and customers, ensuring understanding of design decisions

• Builds and manages IT Service Catalog taxonomy and overall structure

• Performs service catalog configuration activities

• Perform other duties as assigned or necessary

Position Qualifications


• Minimum of 5 years of experience as an IT Business, Data or Systems Analyst

• Minimum of 5 years’ experience in providing business or data analysis

• Minimum 5 years’ documenting and analyzing business processes

• Minimum of 3 years’ experience in building service catalog items and workflows in ServiceNow.

• Minimum of 2 years of experience with Microsoft Office Suite (Visio, Word, Project, Excel, PowerPoint)

• Experience managing or working on projects required.

• ITIL, Lean or Six Sigma, PMP, or similar certification required


• 3+ Years supporting business analyst work within Service Now

• Experience in management of IT service catalog in ServiceNow

• Experience supporting Service Management processes

• ServiceNow Foundations and ServiceNow System Administration certification


• Strong technical foundation and knowledge of ServiceNow platform

• Excellent analytical and organizational skills

• Able to identify dependencies and downstream implications

• Excellent understanding of business objectives and goals

• Excellent interpersonal/communication and presentation skills

• Ability to work independently with limited supervision

• Ability to express complex technical concepts effectively, both verbally and in writing

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s U.S. We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match. If you are interested and meet the requirements for this position, please apply.

Brink’s, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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