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Customer Service Representative - City of Industry, CA #6782260

Company: The Chefs Warehouse

Date: 09/11/2019

Category: Business Services / Other

City: City of Industry, CA

JOB RESPONSIBILITIES


  • Report to work on time with a professional attitude.
  • Receive incoming calls from customers, prepare orders and expedite.
  • Suggest and sell additional items over the phone.
  • Inform customer of items not ordered or out of stock per regular ordering process offering subs where available.
  • Review accuracy of incoming orders, collect and input orders submitted via fax, email, voicemail .
  • Ensure accuracy of outgoing, entered orders.
  • Work with outside sales team reporting irregularities, problems and requests for outside sales assistance. Direct phone calls to the appropriate team members.
  • Builds and maintains customer relationships.
  • Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales team and departments to ensure the customer receives an excellent service level.
  • Assist with processing special orders and customer price lists.
  • Provide backup vacation coverage for Sales Representatives and assist with workload of fellow team members when absent.
  • 85% of work day is spent on telephone.
  • Attend inside/outside sales meetings and take part in sales activities, as needed.
  • Other projects or tasks assigned by Manager as needed.


  • Minimum education: have either a college degree or some post high School education with 2-5 years of solid work experience preferred.


  • Previous food service distribution Inside Sales/Customer Service and/or call center experience preferred.
  • Strong knowledge of food service products, product categories and vendor community preferred.
  • Must be a team player with a positive attitude.
  • Excellent verbal, telephone and written communication skills. Data entry and 10-key experience required.
  • Self-starter, professional, goal oriented and able to handle multiple tasks.


  • Must have a sense of urgency and be able to work under pressure, be comfortable in a fast paced metric driven sales environment
  • Have a drive to advance


  • Flexibility: ability to work well with all departments and levels of staff both internally & externally.
  • Follow through skills a must.


  • Bilingual is a plus but not mandatory
  • Must be willing to work on Sundays and some holidays

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


The Chefs' Warehouse


City Of Industry, CA-CA-CI


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