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Business Analyst Associate ServiceNow - Coppell, TX #6782337

Company: Brinks

Date: 09/11/2019

Category: Business Services / Other

City: Coppell, TX

Business Analyst Associate ServiceNow

Requisition #:36142Location:Coppell TX - B0272

Functional Area:Accounting/FinanceEducation Required:Bachelors Degree

Position Type:Relocation Provided:No

Experience Required:1 - 3 Years

Position Description

Brink’s U.S., a division of Brink’s, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for an IT ServiceNow Business Analyst Associate.


The IT ServiceNow Business Analyst Associate works with key customers to capture business and user requirements. The Analyst also works with the development support team to ensure requirements are understood, developed, tested, and delivered to specification. A key area of support is the IT service catalog.

The ServiceNow Business Analyst possess basic foundational knowledge of the ServiceNow platform and applications, an understanding of the business users represented, and the ability to describe business and user requirements in a manner that enables system administrators, application developers, and quality assurance engineers to understand, estimates relative effort, and deliver business functionality.


• Represents project stakeholders and customers throughout planning, development, release processes

• Owns the relationship with project stakeholders to identify, model, and document business requirements

• Creates release estimates with development

• Ensures design requirements are documented effectively

• Tests and coordinates training and communications

• Translate technical complexities to project stakeholders and customers, ensuring understanding of design decisions

• Perform other duties as assigned or necessary

Position Qualifications


• Bachelor’s degree in Computer Science, Information Technology, Business or similar relevant field or in lieu of education

• 1 year of experience as an IT Business, Data or Systems Analyst

• 1 year of experience in providing business or data analysis

• 1 year of experience documenting and analyzing business processes

• 2 years of experience with Microsoft Office Suite (Visio, Word, Project, Excel, PowerPoint)


• 1+ Years supporting business analyst work within Service Now

• 1+ Years supporting Service Management processes

• Experience managing or working on IT projects.

• ITIL, Lean or Six Sigma, PMP, or similar certification


• Excellent analytical and organizational skills

• Able to identify dependencies and downstream implications

• Excellent understanding of business objectives and goals

• Excellent interpersonal/communication and presentation skills

• Ability to work independently with limited supervision

• Ability to express complex technical concepts effectively, both verbally and in writing

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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