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Dispatcher - Atlanta, GA #6790681

Company: Atlantic Limo

Date: 09/13/2019

Category: Computer Hardware

City: Atlanta, GA

LOOKING FOR A CAREER WITH A WELL-ESTABLISHED COMPANY


Job Summary


A well-established Limousine Service based in the Northeast Atlanta area seeks a Dispatcher with at least 3 years of successful experience in dispatching, preferably in a transportation company.


Responsibilities and Duties


  • Ensures customer/client satisfaction through superior customer interaction from the reservation through the closing out of the trip


  • Promotes safety, security and sensitivity throughout the organization.


  • Assigns vehicles (in company rotation) to Chauffeur and instruct the Chauffeurs of each itinerary. Ensure people are notified of vehicles that have problems, and work around that situation


  • If on the night shift, look at notes and check all reservations for the next day


  • Maximize SAMSARA by tracking drivers to make sure they are on schedule for each trip. Notify appropriate people if the Chauffeur will be late. Constantly monitor the traffic situation.


  • Constantly monitor the board for any changes and possible difficulties


  • Monitor reservation emails and make sure new trips or changes to existing trips are added to Hudson.


  • Update Affiliate Portals and ensure all information match what we have listed in Hudson and put Chauffeur information on the affiliate sites. Prioritize the trips


  • Ensure Affiliates are informed of any changes or vehicle up-grade


  • If CSR( Customer Sales Representative) is busy or on the overnight shift take new reservation or issue quotes


  • Report any changes in the reservation to affiliates/bookers especially if an up-charge is involved.


  • Report any deviations to affiliates, booking personnel and management


  • When assigning drives ensure all receive their fair share of the work base on their ranking, document drives who refuse work.


  • Update detailed information regarding Driver, reservation or vehicle problems


  • Ensure Chauffeurs are completing their Pre/Post inspections


  • When instructed, supervise the detail crew. If required, run the sedans/SUV through the car wash


  • Inspect all vehicles (inside and out) when they return to base to ensure the vehicles are filled up and cleaned


  • Conduct Vehicle inspections as well as the on-line Driver logs


  • Report all vehicle issues as the come up from the inspection, complete paperwork if required


  • If assigned train drivers on the use of specialty items in the vehicles or devices and company used software


  • If possible, assist with mechanical issues of vehicles if no mechanic is on duty


  • Ensue the oil change list is updated


  • Verify the Gas/Key checklist ensure all are account for.


  • Prepares Reports as requested by Management, including the daily report


  • On a periodic basis will review the ?condition? of company vehicles to ensure the are being kept in a condition as set by management


  • Work with management and utilize the Standby to Drop/Pickup vehicle or other tasks


  • Report all Disable & Accidents in a separate e-mail to Management. If passenger is involved contact Management ASAP


  • Assist with all monthly checks of vehicles.


  • Continuously look at reservations and have the next five (5) days scheduled


  • Update and note drivers schedule daily

Qualifications and Skills:


  • The ability to establish a good working relationship with co-workers, subordinates, customers, and vendors.


  • He/she must have a high degree of moral and personal integrity, a sound work ethic and honesty should be unquestioned.


  • Must possess good time management skills.


  • Shows interest in the job and success to the company.


  • Is reliable, arrives to job on time.


  • Strives to ensure efficient work habits that keeps waste and non-productive time to a minimum.


  • Must have a good working knowledge of the Internet searches and e-mail programs. Can quickly adapt to other electronic technologies that are or will be used in the Industry.


  • Must exemplify professionalism in personal appearance, manner and dress, in accordance with company standards.


  • Willingness to do other assigned duties as needed and requested by supervisor.


  • Willing to be flexible is scheduling and occasionally work the overnight shift, if required.

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