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Dispatcher - Atlanta, GA #6790681

Company: Atlantic Limo

Date: 09/13/2019

Category: Computer Hardware

City: Atlanta, GA


Job Summary

A well-established Limousine Service based in the Northeast Atlanta area seeks a Dispatcher with at least 3 years of successful experience in dispatching, preferably in a transportation company.

Responsibilities and Duties

  • Ensures customer/client satisfaction through superior customer interaction from the reservation through the closing out of the trip

  • Promotes safety, security and sensitivity throughout the organization.

  • Assigns vehicles (in company rotation) to Chauffeur and instruct the Chauffeurs of each itinerary. Ensure people are notified of vehicles that have problems, and work around that situation

  • If on the night shift, look at notes and check all reservations for the next day

  • Maximize SAMSARA by tracking drivers to make sure they are on schedule for each trip. Notify appropriate people if the Chauffeur will be late. Constantly monitor the traffic situation.

  • Constantly monitor the board for any changes and possible difficulties

  • Monitor reservation emails and make sure new trips or changes to existing trips are added to Hudson.

  • Update Affiliate Portals and ensure all information match what we have listed in Hudson and put Chauffeur information on the affiliate sites. Prioritize the trips

  • Ensure Affiliates are informed of any changes or vehicle up-grade

  • If CSR( Customer Sales Representative) is busy or on the overnight shift take new reservation or issue quotes

  • Report any changes in the reservation to affiliates/bookers especially if an up-charge is involved.

  • Report any deviations to affiliates, booking personnel and management

  • When assigning drives ensure all receive their fair share of the work base on their ranking, document drives who refuse work.

  • Update detailed information regarding Driver, reservation or vehicle problems

  • Ensure Chauffeurs are completing their Pre/Post inspections

  • When instructed, supervise the detail crew. If required, run the sedans/SUV through the car wash

  • Inspect all vehicles (inside and out) when they return to base to ensure the vehicles are filled up and cleaned

  • Conduct Vehicle inspections as well as the on-line Driver logs

  • Report all vehicle issues as the come up from the inspection, complete paperwork if required

  • If assigned train drivers on the use of specialty items in the vehicles or devices and company used software

  • If possible, assist with mechanical issues of vehicles if no mechanic is on duty

  • Ensue the oil change list is updated

  • Verify the Gas/Key checklist ensure all are account for.

  • Prepares Reports as requested by Management, including the daily report

  • On a periodic basis will review the ?condition? of company vehicles to ensure the are being kept in a condition as set by management

  • Work with management and utilize the Standby to Drop/Pickup vehicle or other tasks

  • Report all Disable & Accidents in a separate e-mail to Management. If passenger is involved contact Management ASAP

  • Assist with all monthly checks of vehicles.

  • Continuously look at reservations and have the next five (5) days scheduled

  • Update and note drivers schedule daily

Qualifications and Skills:

  • The ability to establish a good working relationship with co-workers, subordinates, customers, and vendors.

  • He/she must have a high degree of moral and personal integrity, a sound work ethic and honesty should be unquestioned.

  • Must possess good time management skills.

  • Shows interest in the job and success to the company.

  • Is reliable, arrives to job on time.

  • Strives to ensure efficient work habits that keeps waste and non-productive time to a minimum.

  • Must have a good working knowledge of the Internet searches and e-mail programs. Can quickly adapt to other electronic technologies that are or will be used in the Industry.

  • Must exemplify professionalism in personal appearance, manner and dress, in accordance with company standards.

  • Willingness to do other assigned duties as needed and requested by supervisor.

  • Willing to be flexible is scheduling and occasionally work the overnight shift, if required.

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