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Customer Sales Representative - Atlanta, GA #6791156

Company: Atlantic Limo

Date: 09/13/2019

Category: Computer Hardware

City: Atlanta, GA

LOOKING FOR A CAREER WITH A WELL-ESTABLISHED COMPANY


Job Summary


A well-established Limousine Service based in the Northeast Atlanta area seeks a Customer Service Department Representative with experience in Customer Service, Sales, or Hospitality.


Responsibilities and Duties


  • Answers in-coming phone call for the purpose of booking a reservation or answering questions about an existing reservation. Submit a quote if required. All calls should be answered within three (3) rings.


  • Enter in reservations that have been received by fax or e-mail. Confirm reservation with customer


  • In the process of booking the reservation the information needs to be entered the software quickly and accurately. All required fields must be filled in to have a complete reservation.


  • Up-sell our services, or convert to other vehicle types that are available in inventory. Confirm Credit Card payment has been properly processed and approved.


  • For last minute reservations confirm with Dispatch to ensure the company can met its commitment on the reservation.


  • The reservation must be confirmed with the customer, both verbally and in written form. Send out contracts if required


  • If required, assist Affiliates with booking or confirming reservation. Farm out reservations to Affiliates if required


  • Reservations need to be ?scrubbed? on the Dispatch Board to ensure all information is correct an accurate


  • Assist in resolving problem situations with customer service issues.


  • Assist other CSRs in solving problems, or in further training of the position


  • Perform other tasks or side-duties that have been assigned by the CSR supervisor or General Manager.

Qualifications and Skills


  • The ability to establish a good working relationship with co-workers, subordinates, customers, inspectors, and Affiliates


  • Must have a working knowledge of MS Outlook, and MS Word.


  • Must be able to easily learn and understand the reservation software


  • Possess the skill to access situations, solve problems, work efficiently, often under stress all within set deadlines


  • Previous limousine or transportation service or similar (Courier, Transportation, Travel Agency, Hotel, etc.) experience a plus.

Benefits and Perks


After 90 day probationary period


  • Medical insurance


  • Paid time off


  • 401k


  • Discounted services

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