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Guest Relations Specialist/Reservationist - New York, NY #6822825

Company: Crafted Hospitality

Date: 09/21/2019

Category: Travel / Transportation

City: New York, NY

Tom Colicchio's Crafted Hospitality is currently seeking an individual passionate about the hospitality industry to join our Reservations and Guest Relations Department.

This is the perfect position for someone looking to develop their career within a growing restaurant group. The person filling this position will become a core member of our team in the main office, setting the stage for guests to enjoy a memorable evening at one of our three New York restaurants.

Responsibilities and duties include but are not limited to the below.

  • Answering phones for all New York restaurant locations

  • Working with the team to confirm and investigate all reservations

  • Answering email inquiries from all locations

  • Answering general knowledge questions regarding all locations

  • Assisting in taking and managing special requests from guests and restaurant teams

  • Maintaining a professional and positive demeanor when dealing with guests and colleagues

  • Thinking creatively to resolve concerns in the event of an issue

  • Assisting in special projects delegated by the Guest Relations Manager, Director of Operations and General Managers

  • A minimum of 1 year experience working in hospitality or customer service

  • General knowledge of food preparation methods and culinary terminology

  • Must be fluent in English. Helpful if conversant in Spanish, French or Italian

  • Basic PC computer knowledge

  • Ability to compose reports, business correspondence and task lists

  • Ability to effectively present information and respond to questions from executives, team members, suppliers, and guests

  • Ability to multi-task

  • Ability to work weekends, nights, and or holidays

  • OpenTable experience is a plus but not required

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Crafted Hospitality is an EEO Employer

ID: 2019-2387

Street: 47 East 19th Street

External Company URL:

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