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Lead UX Architect - New York, NY #7010016

Company: S&P Global

Date: 11/09/2019

Category: Chemicals / Petro-Chemicals

City: New York, NY

Position Overview


We require a lead UX (User Experience) architect. The successful candidate will be responsible for conceiving and conducting initiatives designed to improve the user experience of S&P s global workforce in a variety of domains including but not limited to technology. The candidate will partner with multiple stakeholders across the business to identify opportunities and pain points for improved user experiences.


Utilizing design thinking methodologies with a service design mindset, they will create research plans and lead working groups to devise more effective user journeys using a mix of analog processes, application development, mobile development, automation, and systems integration. The end goal is to provide our customers and service providers with a superior working environment. The UX Architect will be expected to understand our business, its requirements, and any technical opportunities or limitations.


In addition, they will be responsible for conceiving and conducting user research, interviews, and surveys and translating them into persona, user flows, customer journey maps, service blueprinting, wireframes, and prototypes. They will also participate in the design of the overall functionality and iterate upon its design in accordance with user-testing in order to provide a superior experience.


The role will report to the UX Director, Technology Enablement, and will be a key driver in modernizing and innovating end-user experience across the enterprise.


Key Responsibilities


Work with various groups within S&P to identify opportunities for improvements to user experience - both inside and outside of technology


Facilitate process and application improvements by conceiving, researching, prototyping, and testing revised experiences


Create wireframes, storyboards, sitemaps and screen flows


Develop personas and usage scenarios


Create product and service prototypes


Analyze user testing and feedback; iterate to enhance the experience


Lead cross-functional initiatives to design improved experiences employing working groups, user stories, personas, audits, wireframes, prototypes, etc.


Be passionate about Human-Centered Design and other areas of design and innovation.


Research and showcase knowledge in the industry s latest trends and technologies


Key Accountabilities


Design, drive and participate in technology-based solutions that improve the S&P end-user experience in measurable ways


Partner with stakeholders from across the business to review, analyze and improve processes related to employee productivity and capability


Partner with the business divisions, the Technology Enablement team, and key vendors to provide solutions to business problems that will include process definition, automation, software application development, mobile application development, and software integration


Work collaboratively with other platform leads, key stakeholders, and strategic vendors


Provide measurable improvements to the overall user experience of S&P s employees across divisions and systems


Stay informed of, and adapt to new technologies and methodologies


Professional Experience - Qualifications


5 years of relevant experience in using UX design best practices to design both technical and non-technical solutions


Expertise in standard UX software such as Adobe XD, InVision, Axure, Sketch, etc.


Experience using Design Thinking methodologies to address both technical and non-technical user interface needs.


A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A - B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns


Ability to work with clients to understand detailed requirements and design holistic user experiences that meet client needs and vision


Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients


Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications


Passionate about resolving user pain points through great design


Basic experience with software application design processes and deliverables


A Bachelor s degree is required, preferably in a related field such as visual design, communications, computer science, or psychology. Work experience can be used to demonstrate equivalency


Experience working within or on behalf of a regulated environment (HR, Financial Services or Healthcare) is a plus


PORTFOLIO REQUIRED:


When applying for this position, please include a link to your online portfolio or attach work samples.


S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race - ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.


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