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Services Contact Center Sales Associate - Atlanta, GA #7010052

Company: Home Depot

Date: 11/09/2019

Category: Chemicals / Petro-Chemicals

City: Atlanta, GA

POSITION PURPOSE


Generate sales for Service Agreements and completes follow-up on sit no sale opportunities across multiple geographic areas. Interacts with customers, service providers and Home Depot Associates. Delivers and maintains a high level of customer service to be proactive and ensure a problem free ordering process and appointment setting. Calls customers throughout the process (i.e, before sale and after the sales process to close on Service Agreements and set new and recovery sales appointments). Responsible for processing sales orders and setting appointments in the most cost effective manner for the Home Depot ensuring the appropriate pricing and processes are followed while logging all information and taking care of the customer. Responsible for verifying product and appointment accuracy and setting accurate expectations for the customer experience.


MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES


20% - Provides excellent customer service and satisfaction from their order process and appointment setting from start to finish.


20% - Addresses customer, service provider and Home Depot associate issues in a timely manner


40% - Calls Customers to review products and set appointments.


20% - Works with Home Depot Associates and service providers to coordinate sales and appointment completion


NATURE AND SCOPE


This position reports to Contact Center Supervisor.


This position has 0 direct reports.


ENVIRONMENTAL JOB REQUIREMENTS


Environment:


Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Travel:


Typically requires overnight travel less than 10% of the time.MINIMUM QUALIFICATIONS


Must be eighteen years of age or older.


Must be legally permitted to work in the United States.


Education Required:


The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.


Years of Relevant Work Experience: 1 years


Physical Requirements:


Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.


Preferred Qualifications:


Associate Degree is preferred.


Two years of experience is preferred.


Knowledge, Skills, Abilities and Competencies:


Strong selling and communications skills


Credit promotional knowledge


Installation knowledge


Product knowledge of the business category


Basic math skills We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


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