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Vendor Compliance Analyst - San Francisco, CA #7039140

Company: Stitch Fix

Date: 11/19/2019

Category: Education / Training

City: San Francisco, CA

Vendor Compliance Analystat Stitch Fix(View all jobs)


San Francisco, CA


About the Role


We are looking for a Vendor Compliance Analyst to join the Stitch Fix Operations Team to be the first point of contact for all our Vendors’ operational questions and be responsible for managing all chargeback disputes.


The Vendor Compliance Analyst will become an expert on our Vendor Manual requirements and be the first point of contact for questions on operational processes and related chargebacks for our vendor partners and internal teams. Reporting to the Vendor Compliance Manager, the Vendor Compliance Analyst will work closely with other members of the team, cross-functional business partners, vendors, and employees in our warehouses located across the country. We're looking for someone who is proficient in Excel, has exceptional written communication skills, good judgment, and takes pride in ensuring that our Stitch Fix policies and requirements are upheld.


You’re excited about this role because you will...


  • Act as the subject matter expert on our vendor requirements and vendor compliance program and act as central point of contact for vendor questions and concerns including operational questions and challenges with shipping and delivery


  • Own the accuracy of all chargeback invoices for vendors and ensure proper documentation through external vendor portal management


  • Lead the monthly chargeback dispute process, working with our warehouse and buying teams to assess the validity of a vendor’s chargeback dispute and determine the appropriate outcome


  • Maintain up-to-date database of unique exceptions to our vendor requirements, communicate with warehouses to ensure valid exceptions do not result in chargebacks


  • Take on projects that create efficiency unlocks and streamline processes.

We’re excited about you because...


  • You have 2-4 years of relevant work experience.


  • You are able to work independently as well as part of a team.


  • You have excellent judgment.


  • You feel comfortable negotiating and take pride in upholding rules and requirements while maintaining partnership.


  • You have great interpersonal and written and verbal communication skills.


  • You have strong Excel skills.


  • You are extremely detail-oriented and organized.


  • You possess strong troubleshooting and problem-solving skills.


  • You work well in a demanding, fast-paced environment and can manage competing priorities.


  • You’re highly self-motivated, you’re scrappy, you have a stellar work ethic.

You’ll Love Working at Stitch Fix Because...


  • We are a group of people who are bright, kind, and motivated by challenge. You can be your authentic self here, and are empowered to encourage others to do the same!


  • We are a successful, fast-growing company at the forefront of tech and fashion, redefining retail for the next generation


  • We are a technologically and data-driven business


  • We are committed to our clients and connected through our vision of “Transforming the way people find what they love”


  • We love solving problems, thinking creatively and trying new things


  • We believe in autonomy & taking initiative


  • We are challenged, developed and have meaningful impact


  • We take what we do seriously. We don’t take ourselves seriously


  • We have a smart, experienced leadership team that wants to do it right & is open to new ideas


  • We offer competitive compensation packages and comprehensive health benefits


  • You will be proud to say that you work for Stitch Fix and will know that the work you do brings joy to our clients every day

About Stitch Fix


At Stitch Fix, we’re about personal styling for everybody and we believe in both a service and a workplace where you can be your best, most authentic self. We’re the first fashion retailer to combine technology and data science with the human instinct of a Stylist to deliver a deeply personalized shopping experience. This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers and doers. All of this results in a simple, powerful offering to our customers and a successful, growing business serving millions of men, women, and kids. We believe we are only scratching the surface on our opportunity, and we’re looking for incredible people like you to help us carry on that trend.


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