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Senior UX Manager, People Management - Alpharetta, GA #7102235

Company: Verizon

Date: 12/08/2019

Category: Printing / Publishing

City: Alpharetta, GA

What you’ll be doing...


Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.


As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. The Verizon Connect Experience team is a global team of 80+ researchers, UX, UI, Service, Content and Product designers all following the Lean methodology.


What you’ll be doing…As the Senior UX Manager you will report ito the Global Head of UX, Service and Product Design. You will manage the growing consumer team (currently 15) based in Atlanta, and lead the team’s output in UX, user research, service design and also the hardware experience. You will also work regularly with your peers in the Commercial group in Ireland and New Zealand.


Responsibilities:You will lead the Atlanta User Research and Experience design team working closely with engineering, product management, product marketing, senior executives and key stakeholders to ensure the team goes successfully from research, to early stage concepts, user testing, to launch and repeat, all following our established end-to-end process. You will also be responsible for the strategy, OKRs and KPIs in your area.


What we’re looking for...


You’ll need to have:


• 10 or more years in UX


• A proven track record of hiring, mentoring, developing and managing others in a team of 10 or more.


• Excellent communication skills, comfortable updating senior executives and reporting regularly.


• Collaborating and aligning with Product Management and Engineering.


• User Research leadership experience and data analytics experience.


• Examples of how all you and your teams’ workshops lead to actionable plans with accountability from other functional areas and leadership.


• Capable of managing multiple schedules, resource planning and priorities across a team, adapting and reprioritizing throughout the day.


• Immerse yourself in the user journey through our products and those of our competitors, help the UX Leads to craft the user experience and ensure the user is placed at the centre of the design and development process throughout.


• Help the designers plan and run workshops and assist or guide the process through the various stages of UX design process including UX brief, research, wireframing, prototyping, testing and iterating.


• Responsible for organizing, managing and moderating of user testing on a product level.


• You will be an ambassador for simple design, ease of use and user centered design across Verizon Connect.


Even better if you:


• Identify user problems and issues through hands-on user research and user testing.


• Service Design process, and proven track record of actionable outcomes based on To-Be blueprinting workshops and stakeholder management.


• Experience of working in cross functional teams throughout the end-to-end Design Process.


• Working in Lean Kanban and Lean UX Methodology.


• An online portfolio showcasing some, or all, of the following – Research, Personas, UX Flows, Experience Maps, Prototypes and User Testing.


• Experience in the Design Thinking methodology.


Nice to have:


• Experience of Lean UX and Kanban a distinct advantage.


• Degree (MS/BA/BS) in interaction, UX, visual or graphic design, HCI or equivalent experience.


• Business and process transformation experience.


Keywords


Design Thinking, UX, user experience, lean, user research, user testing, service design.


VZConnect, #LI-JA1


When you join Verizon...


You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.


Equal Employment Opportunity


We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.


REQNUMBER: 536536-1A


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