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Order Management Coordinator - Rock Hill, SC #7102473

Company: 3D Systems, Inc.

Date: 12/08/2019

Category: Education / Training

City: Rock Hill, SC

Job Overview

The Order Management Coordinator serves as the responsible person to proficiently enter accurate orders into our systems and serve as the primary contact for customers and sales people on order entry needs. This role will resolve any emerging problems that our clients might face with accuracy and efficiency. This role requires excellent verbal and written English and Portuguese communication skills.

Primary Responsibilities

  • Process orders, exchanges, and credits into Oracle.

  • Resolve customer complaints via email or telephone.

  • Review and evaluates terms and conditions, identifies and reconciles customer and 3D Systems terms to ensure accurate fulfillment of orders and minimize company’s risk.

  • Obtain appropriate approvals outlined in company’s approval authorization matrices.

  • Coordinate and assure timely delivery, Domestic and International.

  • Create and maintain sales packets for revenue recognition per SOX (Sarbanes –Oxley) policy and procedures, Domestic and International.

Experience, and Training

  • Bachelor's Degree or relevant 3-5 years of experience in a customer service role.

Knowledge, Skills & Abilities

  • Excellent verbal and written English and Portuguese communication skills required.

  • Spanish verbal and written skills desired, not required.

  • ERP systems experience a significant plus.

  • Familiarity with Salesforce software.

  • Experience processing international orders and import/export documentation strongly preferred.

  • Highly developed problem solving skills and the determination to solve them in a timely manner.

  • Proficient in Microsoft Office, especially Excel and Word.

  • Ability to work in fast-paced environment with multiple priorities, with minimal supervision.

  • The ability to interface effectively at all levels internally and with the Customer.

Title: Order Management Coordinator

Location: SC-Rock Hill

Requisition ID: 190000LP

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