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Managing Director, Head of Middle Office - Commercial Bank (Location Open) - Chicago, IL #7103273

Company: JPMorgan Chase

Date: 12/09/2019

Category: Telecommunications Services

City: Chicago, IL

Head of Middle OfficeSupport Team

Chase & Co. (NYSE: JPM) is a leading global financial services firm with
assets of $2.6 trillion and operations worldwide. The firm is a leader in
investment banking, financial services for consumers and small business,
commercial banking, financial transaction processing, and asset management. A
component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves
millions of consumers in the United States and many of the world’s most
prominent corporate, institutional and government clients under its J.P. Morgan
and Chase brands. JPMorgan Chase & committed to providing a
comprehensive set of benefits choices to meet different employee needs and
lifestyles, which include choices such as Flexible Work Arrangements with
periodic work from home and non-standard business hours, fully paid parental
leave time, health care insurance and retirement benefits.

Banking serves more than 30,000 clients, including corporations,
municipalities, financial institutions, and not-for-profit entities with annual
revenues generally ranging from $20 million to $2 billion. The Firm's broad
platform positions the Commercial Bank to deliver extensive product
capabilities - lending, treasury services, investment banking, and asset
management - to meet our clients' domestic and international financial needs.

The Head of the Middle Office Support Team is a
newly created position that will lead a complex, global team that is relentless
in providing an exceptional experience for the Commercial Banking clients. The team is composed of 1000+ professionals
and the team is focused on Client On-boarding and Client Experience. There is also a dedicated Client Experience
team and a PMO. This is an excellent
opportunity for someone that wants to create a world class client and employee
experience that leads to the team being known as a key differentiator for why companies want to do business with JPMC.

  • Developand inspire the team to execute the strategy for Commercial Banking clientlife cycle.

  • Establisha holistic framework that includes technology, digital capabilities, policies,procedures, and practices that improves both the employee and clientexperience.

  • Streamlineactivities, simplify the business and gain efficiencies by centralizingtransactional and project based activities.

  • Leadoverall location strategy efforts to maximize career mobility, culture,training, and efficiency opportunities.Identify opportunities for off-shoring and business resiliency.

  • Bethe best partner for key stakeholders and ensure they are aligned onstrategy, are provided with business transparency on service levels andcosts and that their needs are represented in every major businessdecision.

  • Stayabreast of all business initiatives including growth strategies,technology initiatives, digital plans, etc. Partner with key stakeholder to ensureappropriate support.

  • Managean aggressive talent agenda that focuses talent attraction anddevelopment, moving the organization towards a modern culture that ispositioned for the future.

  • Responsiblefor Business Resiliency efforts for Client Service and Client On-boarding,partners with the Head of Commercial Banking Business Resiliency to designstrategies and practiced processes.


  • Demonstratedunderstanding of the Commercial Banking businesses, Treasury Servicesproducts and operations.

  • Demonstratedsuccess in transforming a business through an upgrade in talent,technology, location strategy and business simplification

  • Strongknowledge and understanding of Commercial Banking's business model,products, and customers.

  • Provenleadership, execution and influencing skills

  • Strategicthinker who understand and supports the goals and direction of the firm

  • Priorexperience managing a large global, multi-disciplinary group

  • Excellentverbal and written communication and presentation skills

  • Abilityto handle multiple assignments and be proactive in a fast-pacedenvironment, while remaining calm under pressure

  • Stronginterpersonal and partnership skills

  • Abilityto work with senior management and respond quickly; ability to partnerwith internal partners and leverage internal resources

  • Frequenttravel to the Commercial Banking markets is required

Knowledge and Skills Preferred:

  • 10+years of client service, operations, sales or management experience,preferably in Commercial Banking or Treasury Services

  • Knowledgeand understanding of Commercial Banking business model, Commercial Bankingproducts, services and sales processes

  • Extensiveknowledge of deposit, treasury and credit products, payment services,regulations, and related procedures.

  • Thoroughknowledge of financial exposure and operational risk associated with bankproducts and services.

  • BA/BSdegree is required

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

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