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Strategic Communication Specialist - Washington, DC #7495734

Company: Department Of Homeland Security

Date: 06/30/2020

City: Washington, DC

Employment type: Full-time


  • Duties

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Duties


Summary


As our nation navigates the COVID-19 pandemic, CBP is committed to delivering our mission to safeguard America's borders and enable legitimate trade and travel. Staffing mission critical positions remains a high priority. Be reassured that CBP is still hiring, despite potential hiring process step delays due to restrictions to in-person activities.


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Responsibilities


Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Enterprise Services, Office of Human Resources Management (HRM), Strategic Partnerships & Communication Division (SP&C), located in Washington, DC.


Joining the Customs and Border Protection, Office of Human Resources Management will allow you to use your expertise providing leadership with advice and assistance in writing and developing communication materials and vehicles to ensure coordination and communication throughout the office. This position starts at a salary of $86,335.00 (GS-,12 Step 1) to $133,465.00 (GS-13, Step 10) with promotion potential to $133,465 (GS-13 Step 10).


In this Strategic Communication Specialist position you will become a key team member of Homeland Security professionals involved in developing and producing internal communication plans and tools to improve HRM Assistant Commissioner (AC) operations and support AC objectives through effective communications. Typical work assignments include:



  • Assessing, developing, implementing, and evaluating the effectiveness of internal AC communication strategies, materials, and programs that support and promote organizational change and HRM goals;
  • Analyzing plans, prototypes, measures, and consults with HRM leaders concerning policies and solutions that tie communication processes with results;
  • Planning, researching, writing and editing internal and external publications to keep employees informed about current CBP programs, priorities, and initiatives within HRM;
  • Identifying, recommending, and demonstrating effective methods and techniques for managers and supervisors to use in improving communications with HRM employees in day-to-day operations; and
  • Establishing and maintaining working relationship with a variety of program officials at Headquarters, field offices, other Federal agencies, as well as outside vendors or the public.

Travel Required


25% or less - You may be expected to travel for this position.


Supervisory status


No


Promotion Potential


13



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  • Requirements

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Requirements


Conditions of Employment



  • You must be a U.S. Citizen to apply for this position
  • Males born after 12/31/1959 must be registered with Selective Service
  • Primary U.S. residency for at least three of the last five years (additional details below)
  • You may be required to pass a background investigation
  • CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
  • As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.

This vacancy has a local commuting area requirement, as defined below:



  • The area surrounding the duty station by which people reasonably travel back and forth from home to work; Or
  • The employee's permanent duty station is located within the reasonable travel area surrounding the duty station of this vacancy; Or if applicable
  • For employees who are detailed or temporarily promoted for more than 1 year to another duty location, the detailed or temporary duty location is considered to be the duty location of record for commuting area purposes. For employees detailed or temporarily promoted for less than one year, the permanent duty location is considered the duty location of record for commuting area purposes.

Qualifications


Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:



  • Implementing the digital engagement strategy, coordinating with stakeholders to ensure its effectiveness and encouraging adoption of relevant digital engagement techniques into the corporate culture and into all of products and services;
  • Monitoring effective benchmarks for measuring the impact of digital engagement programs, and analyzing, reviewing, and reporting on effectiveness of campaigns in an effort to maximize results; and
  • Planning, researching, and writing communication products such as talking points, brochures, and web content.

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:



  • Conducting complex studies, analyzing findings and making recommendations/project plans for implementing such recommendations;
  • Developing, implementing and monitoring digital engagement strategies that focus on long and short range plans; and recommend ways to improve effectiveness and efficiency in a program;
  • Assisting in the design and implementation of planning and controls for the submission and tracking of communication processes, services, and metrics; and
  • Developing new or modified work methods, communication strategies, materials, and programs that support and promote agency, organizational, and program goals; information systems; and public and congressional liaison work.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


You must:



  • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
  • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 07/03/2020.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.


Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. . For more information visit this link.


Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency wavier by meeting one or more of the following conditions:



  • Working for the U.S. Government as a federal civilian or as a member of the military
  • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
  • Participation in a study abroad program sponsored by a U.S. affiliated college or university
  • Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.


Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal Government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found here. You must submit the supporting documents listed in the "Required Documents" section of this announcement. In addition, to be considered well qualified under CTAP/ICTAP, you must possess the knowledge, skills and abilities and/or competencies clearly exceeding the minimum requirements of the position. This will be measured by a score of 85 or higher.


Education


Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.


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