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Remote Roadside Customer Service Agent (2nd & 3rd Shift) - Saginaw, MI #7495824

Company: Morley Companies

Date: 06/30/2020

City: Saginaw, MI

Employment type: Full-time

Remote Roadside Customer Service Representative (2nd & 3rd Shift)

As a Roadside Customer Service Representative at Morley, you'll use your excellent listening skills to help callers and serve as a calm and reassuring voice over the phone. Customers' safety and satisfaction are of paramount importance, and you'll help them by putting yourself in their shoes and advocating for them as necessary. Our ideal candidate is a natural problem-solver and will be confident at troubleshooting and investigating if there isn't enough information to resolve a caller's concern.

This is a full-time permanent role with excellent benefits including medical, dental, vision and life insurance; 401(k); paid vacation and holidays; and more.

Have questions before you submit your application? Live chat with a Morley recruiter on our website during business hours.

Important Notes

  • This role is currently remote, but the ability to work remotely may be subject to change based on business needs.
  • Candidates must be willing and able to attend on-site training at Morley's Saginaw, Michigan, office.
  • Candidates must reside in the state of Michigan.
  • Shift premiums (working hours within second or third shift) and a bump in pay are available for cross-skilled associates.

Skills for Success

  • High school diploma or GED
  • Minimum 1 year of customer service experience (Retail or food service experience is great!)
  • Ability to type 30 words per minute (take a free typing test)
  • Excellent communication skills and ability to adapt/respond to different types of customers
  • Ability to remain composed with frustrated customers who may be in stressful situations
  • Ability to multi-task, prioritize and manage time effectively

Why Morley?

Morley provides world-class customer service through projects involving business process outsourcing, meetings, events, expos and more for a Fortune 500 clientele. Our more than 2,500 associates across the country are the center of Morley culture. They're the reason we exist, and the reason we succeed. We know that how we treat each other is everything, and this is why we make it our #1 job to take care of each other. When we are well cared for, we know we'll do a great job taking care of our clients, too. Regardless of your role, this is what it's like to work at Morley.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We're proud to be recognized as a certified Veteran-Friendly Employer through the Michigan Veterans Affairs Agency.

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