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Guest Experience Specialist, Atlanta - Atlanta, GA #7496017

Company: The Escape Game

Date: 06/30/2020

City: Atlanta, GA

Employment type: Full-time

Position: Guest Experience Specialist- Atlanta

Position Description: The Guest Experience Specialist is each guest's first and last impression of The Escape Game! This position serves as the vitally important liaison between our guests and our team.

How Guest Experience Specialists Serve Our Guests and Our Team:

  • Using the TEG Steps for Delivering Epic
  • Using the 5 C's: TEG's Hospitality Habits
  • Care
  • Customize
  • Courtesy
  • Cleanliness
  • Communication

  • Efficiently managing interactions in the lobby by:
  • Checking in teams
  • Coordinating start times with Team Leader
  • Answering the phone
  • Accurately booking games

  • Being a TEG Brand Ambassador
  • Enthusiastically explaining our games
  • Immediately and graciously resolving service failures
  • Making groups of 2-50 feel welcome, cared for, and excited for their adventure
  • Collecting information and making connections with every guest
  • Introducing teams to their Game Guide
  • Following the Steps for Effective Selling

Job Requirements:

  • Successfully trained on at least 3 game
  • At least 60 days as a TEG team member
  • Demonstrated knowledge of our games, standards, and brand
  • This role requires working nights, weekends, and sometimes holidays

Knowledge, Skills, and Abilities:

  • Genuine love for serving others
  • Flexible, humble, and teachable
  • Ability to function both creatively and administratively
  • Basic computer abilities
  • Exceptional listening skills
  • High capacity for creative problem solving
  • Energetic, friendly, and patient
  • Clear and articulate communicator

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