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Client Services Associate - Redwood City, CA #7509113

Company: Guardant Health

Date: 07/09/2020

City: Redwood City, CA

Employment type: Full-time

Company Description



Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary blood tests, vast data sets and advanced analytics.  Its Guardant Health Oncology Platform is designed to leverage its capabilities in technology, clinical development, regulatory and reimbursement to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs.  In pursuit of its goal to manage cancer across all stages of the disease, Guardant Health has launched multiple liquid biopsy-based tests, Guardant360 and GuardantOMNI, for advanced stage cancer patients, which fuel its LUNAR development programs for recurrence and early detection. Since its launch in 2014, Guardant360 has been used by more than 6,000 oncologists, over 50 biopharmaceutical companies and all 27 of the National Comprehensive Cancer Network centers.



Job Description




This role works out of our Headquarters in Redwood City, CA.


Due to the Covid 19 Pandemic Guardant Health has temporarily classified this role as ‘working from home status,’ scheduled to return onsite at HQ when it is determined safe to do so.



We are looking for a full-time Client Services Associate (CSA). The CSA is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, Sales Representatives, and our billing partners.


Responsibilities:


  • CSA is responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients
  • Keeping precise and clear documentation of all phone communications and follow up activities
  • Adhering to Standard Operating Procedures (SOP’s) pertaining to data entry and data verification requirements
  • Ability to enter and qualify new customer information into Salesforce.com and LIMS
  • Contact physicians and other medical personnel to obtain missing information required to complete the order entry process
  • Perform quality checks to ensure accuracy of data entry
  • Partner with the Clinical lab to ensure client information is correctly entered
  • Manage and distribute materials to all new and existing customers as requested
  • Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members with primary focus on our international business
  • Send/re-send patient reports as requested by the customers
  • Appropriately field calls for reimbursement and billing and direct them to our billing vendor
  • Assist with other administrative duties as assigned based on Company needs
  • Hours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary.


Qualifications



  • Bachelor’s degree or equivalent combination of education and experience
  • Solid experience using Salesforce.com and Microsoft Office
  • A minimum of 1 year client service experience required
  • You have excellent written and verbal communication skills and bring a high level of computer proficiency, preferably in a Mac environment
  • You’re a team player who is known for the ability and willingness to collaborate with a team comprised of internal employees, contractors, and managers
  • You’re able to multitask and take on various projects, working with self-discipline, good judgment, and independence in a dynamic office setting
  • Flexibility with respect to working hours based on operational needs
  • Bilingual English/Spanish is an asset

Additional Information




Employee may be required to lift routine office supplies and use office equipment.  Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment.  Ability to sit for extended periods of time.


Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


All your information will be kept confidential according to EEO guidelines.

To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.


Please visit our career page at: http://www.guardanthealth.com/jobs/


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