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BWH-Lab Control Coordinator/ 20 Hours/ Day/ BWH/ Pathology - Boston, MA #7543558

Company: Brigham and Women's Hospital

Date: 07/31/2020

City: Boston, MA

Employment type: Full-time


Assists the Specimen Bank Supervisor and Director with the day-to-day operations in the BWH Specimen Bank (department responsible for all receipt, processing, and shipping of research specimens). Responsible for interaction with a diverse group of personnel, answering pertinent questions and reporting results as requested and per established policies. These personnel include staff from the various internal laboratories and health care providers from inside and outside the institution who use the BWH Clinical Laboratories and Research Cores in the BWH Pathology Department.


  1. Acts as the primary contact person for inquiries to the BWH Specimen Bank.

a. Responds appropriately to inquiries on various topics, such as: information on requirements for processing and shipping, adding on tests to specimens. Refers caller with specific inquiries to the appropriate laboratory supervisor as necessary.

  1. Ensures the continuous smooth flow of specimens from receipt in the laboratory through processing.

a. Notifies the supervisor, director and other core administrative staff of issues affecting workflow or when additional assistance is required.

b. Works on process improvements for existing and for new workflows that need to be developed.

c. Works with Bank Supervisor and Director in developing standard operating procedures (SOPs) and research requisitions used by studies of the core.

d. Logs samples into the clinical laboratory Sunquest system when samples received in the Specimen Bank need CLIA testing performed.

  1. Assists Supervisor as needed.

a. Demonstrates leadership and acts as a role model for staff.

b. Assists with inventory and administrative duties

c. Oversees equipment calibration, monitoring and QC

  1. Troubleshoots problems independently.

a. Makes certain resolution is reached and communicated back in a timely manner.

b. Notifies Supervisor of all unresolved problems and of significant problems (i.e., where corrective action or change in procedure is indicated).

  1. Compiles and enters results into the computer for all accessions, processing, resulting and shipping.

a. Checks outstanding work list in a timely manner.

b. Notifies Supervisor of all issues involving incorrect result entry.

  1. Maintains safety. Practices safe work habits and directs staff as needed. Informs Supervisor of issues involving safety.

  2. Updates computer files for individual studies, users and registered patients as needed. Reviews all returned reports and makes correction as needed. Registers consent patients for studies in the Crimson LIMS. Assists Specimen Bank IT staff in testing of new workflows and features in the Crimson LIMS.

  3. Prepares and processes specimens as needed, including all clinical trials and specimens to be sent out to reference laboratories.

  4. Coordinates emergency procedures during computer down time following established procedures.

  5. Is responsible to be aware of JCAHO National Patient Safety Goals and to compile with BWH Hospital and Laboratory polices and procedures.

  6. Performs other duties as required.


  1. Graduate of MLT program or equivalent, Associates in Biology/related science, or equivalent experience preferred.

  2. Previous Lab Control experience required.


  1. Must have overall background in laboratory procedures and detailed knowledge of specimen handling, preparation, preservation and disposal, as well as knowledge of clinical laboratory terminology.

  2. Must have broad knowledge of operational procedures of all departments of the Clinical Laboratories.

  3. Ability to handle questions and give pertinent information on the telephone.

  4. Must have ability to interpret laboratory requisitions.

  5. Must have complex troubleshooting abilities.

  6. Must be extremely organized and capable of working under pressure and be flexible to adjust schedule in accordance with the needs of the department.

  7. Must have excellent interpersonal and leadership skills.

  8. Must have good computer skills with web browsers and Microsoft Office programs (Word, Excel)

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