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Account Executive Assistant - Chicago, IL #7543801

Company: Noxo Bridge

Date: 07/31/2020

City: Chicago, IL

Employment type: Full-time

Company Description



Here at NOXObridge we understand that each company that we represent is different, with its own individual goals for the future. With this in mind we are able to tailor our approach to fit their needs. We use simple methods and simple systems to create phenomenal results.



Job Description




The ideal candidate should possess strong account management skills and be a proven people leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment and lead or participate actively in contributing to continuous improvement initiatives.

Salary range: $46000 - $56000 per year.

Responsibilities:


·        Own the customer communication relationship during the 2-3 month project fulfillment process


·        Coordinate pre-construction deliverables and share key information
between the client, sales team, design team, and general contractors


·        Collaborate with the sales, design, procurement, and construction teams to improve workflows


·        Brainstorm the development of internal apps to assist with the post sales processes


·        Maintain quick response times between clients and all internal teams


·        Implement process during the pre-construction phase to ensure each
project is on-track and the client is proactively communicated with


·        Capture customer feedback and uphold high standards for CSAT and NPS scores


·        Collaborate with cross-functional teams across business and product




Qualifications



- Minimum of 1+ years prior customer or client service work or related experience required
- BA/BS degree strongly preferred
- Excellent written and verbal communication skills required
- Ability to handle high volume, complex inquiries, and high-profile client base
- Proven success operating in a fast-paced, customer service environment
- Effective presentation and training skills required
- Effective collaboration and problem-solving skills required
- Ability to multi-task, manage through conflict and use priority setting to accomplish goals required
- Strong learning agility, in order to quickly gain expertise on
multiple products, services, tools, systems and processes preferred
- Excellent organizational and time management skills
 



Additional Information



This is a full-time position eligible for benefits, which include, but are not limited to: medical, dental, vision, four weeks of vacation, sick leave, most federal holidays.




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