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IT Clinical Applications Analyst - Remote Ernest Health - Albuquerque, NM #7543876

Company: Vibra Healthcare Inc.

Date: 07/31/2020

City: Albuquerque, NM

Employment type: Full-time

Vibra Healthcare/Ernest Health is seeking a Full Time IT Clinical Applications Analyst to join our team!

  • This is a remote-based position*

The Clinical Applications Analyst is responsible for supporting and maintaining the electronic heath records systems across many hospitals. This includes but is not limited to, the following:

  • Supporting hospital staff and other end users with application support and assess facility/departmental needs and objectives.
  • Review application updates/changes, preparing test data, perform and document testing, create documentation based on updates/changes, and schedule end user training.
  • Working with hospital staff, IT team and vendors to troubleshoot technical and functional issues to resolution.
  • Develop, design, and deliver training materials to our users to include both online and classroom-based training, participate in EHR go-live activities and participate in 24/7 on-call rotation, and other duties as assigned.

Essential Job Functions:

  • Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership

  • Ongoing maintenance and configuration of EHR, test, production and alpha sites.

  • Making EHR requests/changes based on the Clinical Team approvals.

  • Responsible for testing Application updates/enhancements, documenting test results and coordinating rollout schedules.

  • Ensure system changes follow change management procedures and protocols, create and maintain appropriate application documentation.

  • Primary vendor contact for issues

  • Problem solving day-to-day issues that arise in a proactive and timely manner.

  • Assess and escalate user-reported problem in a timely manner; decide which issues need to be elevated to EHR management and/or IT support.

  • Create/maintain training guides based on new information and/or best practices.

  • Coordinates hospital clinical application reporting requests and assists with defining report requirements and validates reporting results.

  • Travel to rollout sites for training and go live support.

  • May serve as project leader for hospital implementations of HER.

  • Participates in 24/7 on call rotation.

  • Participate in special projects as needed and performs other duties as assigned.

Education and Experience:

  • Bachelor's Degree in an IT, Business, or Healthcare-related field; or Bachelor's Degree in Nursing.


  • Experience implementing, maintaining, configuring, and supporting an electronic health records system (Cantata Health EHR highly desired).

  • Experience training end users on the use of an electronic health records application using best-practices.

  • Experience developing training materials to include written documentation, classroom-based presentations.

  • Experience with inpatient/outpatient hospital practices.

  • Expert computer and clinical systems proficiency.

  • Excellent written and oral communication skills, including instructional and presentation skills.

  • Highly self-motivated and directed.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Experience demonstrating excellent customer service skills.

  • Experience working in a team-oriented, collaborative environment.

  • Knowledge of information technology structures.

  • Understanding of clinical processes.

  • Ability to demonstrate strong problem solving, critical thinking, and analytic skills.

  • Ability to solve technical and non-technical problems.

  • Strong project management skills.

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