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TECHNICIAN I Driver License Clerk/Examiner Trainee (Delta) TAA-00760-09.2020 - Denver, CO #7624351

Company: State of Colorado

Date: 09/21/2020

City: Denver, CO

Employment type: Full-time

Department Information


MOTTO


Always help.


VISION


To empower businesses and individuals through quality customer service, innovation and collaboration.


MISSION


To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.


Welcome to the Colorado Department of Revenue. Learn more about us here: Colorado Department of Revenue .


The Department of Revenue offers 10 paid holidays per year, paid vacation and sick leave, discounted RTD Eco-Pass, BenefitHub program (discounted merchandise, food and travel, etc.), CafeWell, employee wellness program and a great benefit package.


Division of Motor Vehicles (DMV)


The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.


Description of Job


The employees in these positions are in training to ensure compliance with Colorado Revised Statutes and Federal laws, Department policies, rules and procedures in the issuance of Colorado documents to qualified applicants; with the primary goal of ensuring the integrity of all documents issued to Colorado residents. These positions function as the primary point of contact to customers at the State of Colorado Driver's License facilities across the State of Colorado, and as such are considered high volume customer service related positions.


The successful person in these positions will learn to:



  • Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility
  • Verify applicant's true identity by comparing biometric and demographic data with applicant's identifying documents and statements
  • Review documentation submitted for proof of identification/lawful presence by the applicant
  • Assess authenticity of documentation by comparing applicant's statements with available data, utilizing SAVE (Systematic Alien Verification Entitlements) SSOLV (Social Security Online Verification) and PDPB (Problem Driver Pointer) system/Commercial Driver License information system
  • Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc...
  • Process computer-generated driver's license, identification documents and hearing requests. Verify eligibility for and process reinstatements
  • Inquire and collect fees for organ donor program and complete voter registration applications
  • Provide information to the public concerning statute, policy, and procedure including thorough explanation of identification requirements, requirements to obtain a class of license, and other information
  • Collect and account for money received for all documents issued (This includes maintaining a cash drawer, counting cash, and balancing receipts)
  • Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits
  • Conduct drive testing for motorcycle and standard driver's licenses as required
  • May be required to travel and work between multiple Driver License Offices

Successful candidates will be required to sit and stand for long periods throughout the day.


Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights


COLORADO RESIDENCY REQUIREMENT:


Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.


MINIMUM QUALIFICATIONS: One (1) year of work experience in a high volume, professional customer service workplace.


SUBSTITUTIONS: Appropriate education from an accredited college or university will substitute for the required experience on a year-for-year basis.


PREFERRED QUALIFICATIONS AND COMPETENCIES:


Preference will be given to applicants with:



  • Experience in a work environment in which laws, rules, and regulations are put into place
  • Customer service experience utilizing conflict resolution techniques
  • Customer service experience utilizing problem solving skills
  • Strong written, computer and data entry skills
  • Prior work in a high stress environment maintaining a professional attitude
  • Prior work collaborating and working on a team

NECESSARY SPECIAL REQUIREMENTS/CONDITIONS OF EMPLOYMENT:



  • Colorado Fingerprint-based Criminal History Record Check Requirement: At the time of onsite interview, applicants to this position are required to submit fingerprints and authorize the hiring authority to complete a fingerprint-based criminal history record check through the Colorado and Federal Bureau of Investigation; pursuant to Colorado State Law 42-1-244 C.R.S. (2015). The department may use this information to make employment decisions concerning such employees.
  • Applicants must be at least 21 years of age
  • Applicants must possess and maintain a valid unrestricted State of Colorado driver's license at the time of application (out of State Driver's Licenses will NOT be accepted)
  • Employees may be required to work non-traditional work hours, such as extended office hours in some locations; evenings and/or weekends to accommodate customers

Driver License Systems Fundamentals (DLF Certification) and Basic Operator Skills Training (BOST) Requirement: Newly hired (or transferred) Driver License Technician Trainees are designated "in training" for the first year in this position.


Driver License Technician Trainees receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in position Driver License Technician Trainees are required to complete DLF Certification.


Driver License Technician Trainees receive Basic Operator Skills Training (BOST) and regular BOST skills evaluations. Before completing one year in position Driver License Technician Trainees complete BOST training and successfully complete 6 shadow drives (drive tests monitored by a seasoned examiner) to achieve BOST Certification.


Failure to achieve DLF and BOST Certification during the first year in position may result in removal from position and possible termination of employment.


DOR REQUIRED SKILLS & COMPETENCIES:


Competencies required for all DOR positions include excellent communications skills (both oral and written), interpersonal skills, the ability to follow written and oral instructions, the ability to multi-task, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers in an effective, efficient, and elegant manner.


The following are conditions of employment with the Colorado Department of Revenue:



  1. All employees must be current with their income tax filings and payments with the State of Colorado. This includes successfully passing a pre-employment evaluation of your tax records/accounts.


  2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.

APPEAL RIGHTS:


If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.


Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.


Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.


A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.


Supplemental Information


APPLICATION, MINIMUM QUALIFICATIONS & COMPARATIVE ANALYSIS


E-mail Address: All correspondence regarding your status in the selection/examination process will be conducted via Complete Online Application -detailing how your experience and education meet the stated minimum and preferred qualifications of the job. "See Resume" statements will not be accepted in lieu of a properly completed application.


Applicant Checklist


A "Complete Application" must include:



  • Complete Online Application detailing how your experience and education meet the stated minimum and preferred qualifications of the job. "See Resume" statements will not be accepted.
  • Cover Letter of interest detailing how your experience and/or education meet the stated minimum and preferred qualifications of the job
  • Resume detailing summary of work history
  • Completed Supplemental Questionnaire found at the end of the online application
  • College Transcripts (when requested, or when using education to meet minimum qualifications) a copy of your official or unofficial transcripts showing that your degree has been conferred and the name of your school, or your National Association of Credential Evaluation Services (NACES) accreditation.

Only complete applications submitted by the closing date for this announcement will be given consideration. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.


Minimum Qualifications


The online application will be used to determine if you meet the Minimum Qualification requirements. It is imperative that you read the Minimum Qualifications and make certain that job duties and education (if applicable) in your online application "draw correlations" to the Minimum Qualifications. Human Resources Analysts will not infer you meet the Minimum Qualifications if experience isn't detailed in the application.



  • Years of experience will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit.)*

Comparative Analysis


The state personnel system as defined by the Colorado Constitution requires that all jobs within the classified system be filled through comparative analysis. The number and types of comparative analysis will depend on the position being filled as well as the number of qualified applicants. You may be considered for vacancies only if you have successfully completed the comparative analysis process. A comparative analysis is a process that compares specific job-related knowledge, skills, abilities, behaviors and other competencies. The process can include multiple components including structured interviews, application/resume review, oral panel examinations, written objective tests (multiple-choice, true/false), written narrative tests, performance tests, training and/or experience evaluations, or physical capacity tests.


HOW TO APPLY: Thank you for your interest. Submit an on-line application by clicking the link below or submit a State of Colorado Application for Announced Vacancy and all supplemental questions according to the instructions provided below. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed above.


TRANSCRIPTS REQUIRED: An unofficial copy of transcripts must be submitted at the time of application. Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this announcement.


EQUITY, DIVERSITY, and INCLUSION COMPLIANCE


The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment Guidelines for EDI Compliance for Job Announcements in CO-Jobs Prepared by: Department of Personnel & Administration Division of Human Resources, Consulting Services Page 1 of 3 January 29, 2020 opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.


The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at jacqueline.brown-tremble@state.co.us




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