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Manager, MSC Sales and Service - Phoenix, AZ #7629362

Company: AAA Northern California, Nevada and Utah Insurance Exchange

Date: 09/24/2020

City: Phoenix, AZ

Employment type: Full-time

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us? Benefits – Medical, Dental, Vision, wellness program and more! 401k Matching – $1 for $1 company match up to 4% of pay Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities Collaborative Environment – AAA will value your contribution to providing exceptional service to our members Summary This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams Essential Functions Accountable for delivery of revenue and profitability through DSU team(s) P&L management. Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel). Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources. Forecasts staffing needs and maintains staffing pipeline through active recruiting. Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees. Ensures compliance with AAA policies, procedures, standards and regulations. Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches). Knowledge/Skills/Abilities Strong business acumen skills Strong written and verbal communication skills. Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions P&L accountability and/or progressively responsible revenue/expense accountability (preferred) In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred) Knowledge of AAA products and systems (Preferred) Education & Experience / Licenses & Certification Sales and/or service experience Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred) Property and Casualty License (Preferred) Bachelor’s Degree Preferred High School Diploma or GED Valid Driver's License Bi-lingual communication skills (Preferred) Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook) Work Environment/Physical Requirements Entire work time is conducted in an office setting Approximately 50-80 percent of the time spent on the job involves the use of a personal computer. Must be able to understand and follow complex instructions




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