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Team Lead, Technical Account Management - Portland, OR #7666737

Company: Datadog

Date: 10/17/2020

City: Portland, OR

Employment type: Full-time

The team:


We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Technical Enablement Managers & Technical Account Managers (TEM-TAM's) are focused on existing customers and ensuring that they are deriving value from Datadog.  We share our technical and product expertise by working directly with some of our largest customers, providing enablement sessions, showing them best practices and coaching them for how to use Datadog around their specific use cases. 


 


The opportunity:


Would you like the opportunity to work at a company that is revolutionizing the IT monitoring space? Datadog is seeking a highly motivated, results oriented leader to join our high-growth organization and world class Solutions team.


Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will lead a team of individual contributors and be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers. 


 


You will:



  • Report to the global Director of Technical Enablement Management, Technical Account Management (TEM-TAM)
  • Manage, develop, and mentor a fast-paced team of TEMs & TAMs with a Player / Coach approach
  • Assist recruiting efforts to find and hire top talent within your region
  • Coach new hires during onboarding to ensure proper ramping of skills and capabilities
  • Oversee successful onboarding, development and education of new and existing TEMs and TAMs
  • Streamline communication directly with TAM-assigned Datadog customers from a leadership perspective
  • Plan and/or hold technical training sessions to provide technical guidance for some of our largest customers
  • Work closely with the greater Technical Solutions leadership and other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters and to implement process improvements
  • Conduct regular 1:1's with team members to provide constructive feedback and skills development
  • Not be afraid to get your hands dirty and jump right in with your team

 


Requirements:



  • Previous people management experience 
  • Self-motivated, detail-oriented and a desire to keep learning more
  • High EQ and soft skills
  • Exceptional written and oral communication skills 
  • Critical thinker who defaults to a client-centric consultative approach
  • Experience in successful implementation of process and procedure in a scaling company
  • Ability to think creatively about a wide variety of challenges. You're going to find new things every day
  • Comfortable in high pressure situations
  • Knowledge of current infrastructure and monitoring solutions and technologies
  • Minimum of 5 years in a Presales, Post Sales, Consultancy or adjacent customer facing role with a successful track record

 


Bonus points:



  • Formal education and/or training in management skills or strategies
  • Previous experience working in a startup and/or fast-paced organization
  • CS, Engineering degree or equivalent experience.

 


Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. These capabilities are provided on a SaaS-based data analytics platform that enables DevOps and other teams to accelerate go-to-market efforts, ensure application uptime, and successfully complete digital transformation initiatives.




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