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Deposit Support Services Manager - Damariscotta, ME #7668644

Company: First Bancorp, Inc

Date: 10/18/2020

City: Damariscotta, ME

Employment type: Full-time

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Description


Function: Responsible for the overall electronic and deposit operations strategy for the Bank including investigating and recommending solutions to assist our customers and employees. Work with the bank's customer facing staff to provide education about and demonstrations of our electronic and deposit solutions to external customers. Lead the activities of the Deposit Support Services Department to ensure operations functions and processes are implemented in a customer centric fashion. Prepare management reports, develop staff, work with auditors and assist in projects as needed.


Duties:



  • Provide effective leadership to the Deposit Support Services team
  • Establish and maintain an efficient and productive working environment within the department based on continuous and effective staff communication. Achieve established departmental goals within defined timelines, as well as define and implement a measurement of acceptable staff performance
  • Successfully interact with all bank staff to improve accuracies and efficiencies and provide the highest degree of customer service
  • Through management of Deposit Support Supervisor and Associates, develop and administer processes and procedures to ensure efficient and customer-friendly workflow in all aspects of Operations.
  • Manage the bank's current suite of electronic services including vendor relations
  • Investigate and recommend new electronic and deposit banking products and services and/or upgrades to current products and services
  • Manage the bank's Debit Card Portfolio, including analyzing income and expense with the goal to grow the portfolio and the related income while keeping expenses in check
  • Manage implementation and upgrades of any approved products and services
  • Manage the day to day operations of the bank's ATM fleet
  • Manage the fraud mitigation efforts surrounding electronic services, including ATM/DEBIT card fraud
  • Manage risk associated with various online services including performing annual customer risk assessments on higher risk services such as ACH and RDC
  • Manage all audits and assessments of the bank's electronic banking systems and deposit operations
  • Develop and maintain applicable policies and procedures
  • Manage accurate reporting to support the bank's electronic banking environment
  • Stay abreast of all electronic banking and payments methods and trends
  • Perform additional duties as requested

Requirements



  • High school degree or equivalent required.
  • A minimum of five years in banking operations or similar experience
  • Extensive knowledge of computer operating systems, spreadsheet and word processing software in a WINDOWS operating environment is required
  • Knowledge of core banking and online banking systems desired
  • Banking and business skills (marketing, sales) combined with knowledge of Internet-based computer applications and services
  • Supervisory training and experience.



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