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Customer Service Representative - Oklahoma City, OK #7792269

Company: Teleflora LLC

Date: 01/11/2021

City: Oklahoma City, OK

Employment type: Full-time

The Role:


Teleflora is looking for enthusiastic candidates who are willing to flex between assisting with our International queues and to act as the frontline contact by answering all Florists calls. Customer Service is the one stop shop for our florists. The Customer Service Representative processes all customer requests and provides support for our International Department with data entry and proofing orders entered by clients. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.


Here's what you will do:


Assist our customers with their questions, requests, product purchases, and problems. Incoming calls include, but are not limited to the following:



  • Customer monthly statements
  • Flower Orders
  • Product Orders
  • Directory Orders and Changes
  • Co-op Advertising Orders and Changes
  • Wire Order Guarantee disputes
  • Credit Card Deposits
  • EFT Deposits
  • Credit Card Product and Equipment Orders
  • Credit Card Equipment Troubleshooting
  • Web Hosting
  • Technology
  • Additional duties as needed

Here's what you bring to the table:


Education:


High school diploma, college business courses or undergraduate courses.


Knowledge/Skills:



  • Strong written and oral communication skills
  • Ability to make decision with little direction
  • Strong attention to detail
  • 1-2 years Customer Service/Call Center experience
  • Basic math skills
  • Ability to speak clearly in a well-modulated voice using good diction
  • Typing 25 WPM/ net minimum
  • Knowledgeable in basic computer skills
  • Bilingual in Spanish a plus but not required

Working Conditions:



  • Must be able to work extended hours (overtime as requested) to meet company deadlines
  • Flexibility. Shift requirements may change based on department needs and company programs
  • Holiday time off will be prohibited due to increased order volume

Here's what we bring to the table:



  • Competitive benefits package including Medical, Vision, Dental, 401k
  • 2 weeks of vacation (increases with additional years of service)
  • 8 Paid National Holidays
  • Paid Sick Leave
  • Life and Dependent Life Insurance
  • Long Term Disability
  • Education Reimbursement
  • Onsite gym and Wellness Coordinator
  • Wellness tracking and incentives through Virgin Pulse
  • Free smoking cessation program
  • Wonderful Giving (www.wonderfulgiving.com) -- allowing you to donate company money to a cause of your choice
  • Work life balance

Teleflora brings together the time-honored tradition


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