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Broadband Supervisor - Honolulu, HI #7794355

Company: AFL

Date: 01/13/2021

City: Honolulu, HI

Employment type: Full-time

AFL provides industry-leading fiber optic products, conductor accessories and fittings, and related services across the globe. Our company was founded in 1984 with a single fiber optic cable and has grown to include every facet of the passive optical network, employing over 5,000 associates worldwide and consistently generating annual sales in excess of a billion dollars.

In April of 2019, AFL made a major investment in ITC Service Group, a Sacramento-based company providing broadband installation, design and staffing services to the telecommunications and IT industries.

ITC Service Group was founded in 1999 and provides managed services and workforce solutions for the nationwide planning design, construction, installation and maintenance of voice, data and video networks.

AFL and ITC were built and are operated on similar core values and philosophies. This will prove extremely beneficial to our customers and our employees.

With our commitment to professional growth and employee development, let AFL "Connect" you to your next career opportunity!

This supervisory position is expected to coach, lead, and develop a group of Technicians in achieving performance and quality objectives associated with our client's standards and goals. As a member of this team, you will supervise Fiber Technicians who will engage in the installation, rearrangement, removal, and/or repair of fiber, COAX & station inside wiring terminations in connection with our client's service. You may also be responsible for managing the installation, repair, and testing of network terminating equipment at the customer premise. In addition to handling customer escalations and interacting with other work groups to ensure the timely resolution of service issues, you will lead service improvement teams as assigned.


  • Must possess strong performance, management, and communication skills in order to deliver a consistent message of performance expectations.
  • Coach/mentor technicians on the changing competitive environment, new technical practices, and customer contact skills.
  • Performs performance evaluations in a timely manner and conducted fairly, consistently and objectively.
  • Evaluate performance through the use of quality and safety observations and field exercises.
  • Schedule workforce appropriate to workload and analyze previous workload trends to make necessary adjustments.
  • Monitors all fiber activities and reports daily crew activities and productivity to manager.
  • Develop and administer attendance policy.
  • Accumulates documents for weekly reporting including timesheet approval and client's external reporting requirements.
  • Consults on fiber project ensuring the smoothest project flow; provides project problem solving assistance.
  • Conducts training with technicians as necessary; verifies personnel's understanding of installation/splicing procedures.
  • Responsible for following all OSHA rules and regulations and ensuring all fiber technicians are instructed in safe practices.
  • Responsible for following Workers Comp and damage processes and guidelines set up by ITC management.
  • Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required.
  • Serve as duty supervisor (24/7 rotation)
  • Work in various locations within the city.
  • Must pass a pre-employment background check and drug/alcohol screen.
  • Must have a valid Driver's license.

Education and Experience:

  • AA degree in telecommunications, construction management, or related field, or relevant; or related experience

  • 5+ years of telecommunications industry experience which demonstrates a basic knowledge of telephony

  • Basic knowledge of emerging and advanced communications technologies including Ethernet, XDSL and FTTH

  • Computer skills are required including Excel, Outlook, Word and PowerPoint

  • Knowledge of both theoretical and practical aspects of Supervisory management

  • Knowledge of supervisory techniques and tools

  • Must have solid knowledge of home construction and the installation of communications systems.

Key Competencies:

  • Critical thinking and problem-solving skills
  • Strong planning and organizational skills
  • Ability to make decisions in a timely manner
  • Conflict Management
  • Excellent interpersonal and written communication skills
  • Adaptability, initiative and problem-solving capability
  • Ability to delegate tasks and manage conflict in a professional manner


  • Work involves standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms. The employee is frequently required to walk, sit, climb, balance, stoop, kneel, crouch, crawl and smell for extended periods of time.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The employee must frequently push, pull, lift and/or carry up to 50 pounds and occasionally push, pull, lift and/or carry up to 100 pounds.

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