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Customer Service Representative - Birmingham, AL #7834451

Company: Sportsmants

Date: 02/22/2021

City: Birmingham, AL

Employment type: Full-time

Company Description



The Elle Group provides expert and accurate marketing strategies, research and events to our clients. We understand that the success of our clients and our own success go hand-in-hand. At The Elle Group, we ensure our office is a fun and positive work environment, creating a happy staff that takes pride in our work.We believe that success is more than numbers, and we attribute our success to our constant training and developing of our team, who in return represents each of our clients in an integral and precise manner. 



Job Description




We have a Customer Service Representative position awaiting a personable and well-spoken professional with their growing staff. In this role, you provide superior customer service and a positive experience to our customers. You enjoy providing solutions to customers and selling products and services.


Salary range: $42000 - $50000 per year.


Customer Service Representative Responsibilities:


  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.

  • Ensure customer satisfaction and provide professional customer support.



Qualifications



  • High school diploma, general education degree or equivalent.

  • Ability to stay calm when customers are stressed or upset.

  • Comfortable using computers.

  • Experience working with customer support.


Additional Information



  • This is not a remote job
  • Disability Insurance
  • Employee Assistance Program
  • Dental Insurance

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