GSD Part-Time (28-hours) Global Support Tech Generalist, French/English - Salt Lake City, UT #7835060

Company: The Church of Jesus Christ Latter-Day Saints

Date: 02/23/2021

City: Salt Lake City, UT

Employment type: Full-time

Posting Info

Posting Dates: 02/22/2021 - No Closing Date

Job Family: Customer Services

Department: Global Services Department

Purposes

Let your motivation for hastening the Lord's work and a desire to support local priesthood leadership and members come together in this unique opportunity as a Global Support Tech Generalist in Local Unit Support. Our inbound call center environment is a wonderful place to be where you share the same values as your co-workers. Each day you will have the opportunity to serve local units, leaders, and members. Be part of a work environment that has true purpose and allows you to directly apply your talents to help build the most important organization on earth.

This is a part-time French speaking position that requires 28 hours per week during a shift scheduled Monday through Wednesday from 6:00 a.m. until 12:30 p.m. and Thursday through Friday from 7:30 am until 12:30 p.m.

Responsibilities

• Must resolve questions and issues quickly and in harmony with Church policy.
• Customer service is of utmost importance and candidates are expected to provide prompt, accurate, and efficient responses in a manner that demonstrates the highest level of professionalism, courtesy.
• Provide quality customer service by answering calls and emails from priesthood leaders and members in Europe and North America regarding distribution, membership, finance, policy and technical questions.

Qualifications

• 0-2 years Customer Service or Call Center related experience preferred.
• Ability to troubleshoot computer hardware and software.
• Ability to learn and understand a wide variety of computer software products.
• Excellent customer service and interpersonal skills.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Associates degree in business, communications, finance, accounting, computers preferred or working toward a bachelor's degree equivalent preferred.
• High School Diploma or equivalent required.
• Ability to keep confidences and work with sensitive information.
• Must type between 30-50 WPM.
• Ability to fluently speak, read, write French
• Required to be fluent in English.

Worthiness Qualification

Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.

Posting Notice/More Info.

Please Note: All positions are subject to close without notice.

Find out more about the many benefits of Church Employment at http://careers.churchofjesuschrist.orgxqttzadavcxcbszsqyautyfrbst.