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PAS - Patient Access Specialist - Portland, OR #7835488

Company: OHSU

Date: 02/23/2021

City: Portland, OR

Employment type: Full-time

Department Overview

The Patient Access Specialist gathers and records required information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individual's obligations, obtaining necessary authorizations for care, scheduling physician office and ancillary appointments, and assisting patients in an office or practice setting. This person supports the clinic by providing excellent customer services through prompt and professional communication skills, face to face customer contact skills, and excellent problem solving skills.

Function/Duties of Position

Provides high quality customer service to both external customers and internal customers that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, exemplary phone etiquette, flexible coverage of internal service needs, and continuous follow through.

Is responsible for all processes involved in checking patients in and out. Responsible for but not limited to scheduling return appointments, scheduling ancillary services as requested by the provider, obtain authorization when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contact Primary Care physicians or their designees to obtain authorizations for care as required. Is responsible for managing all of the provider's template changes, vacations and clinic schedules.

Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for healthcare coverage and clarifies any managed care arrangements. Obtains. authorizations for clinical care, procedures and laboratory studies. Enters all information accurately into OHSU database or into the medical record when necessary. Follows up on pending authorizations until they are obtained.

Takes accurate messages from patients including request for medication refills, complaints, general information inquiries, and urgent healthcare concerns. Delivers such information or requests promptly to the appropriate providers, Nurse Care Manager or their designees.

Other duties as assigned.

Required Qualifications

  • Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position.
  • Code of conduct
  • Respect in the workplace.
  • Applicable policies, procedures and agreements related to position, department or OHSU as a whole.

  • Must be able to perform the essential functions of the position with or without accommodation.

Preferred Qualifications

  • High School Diploma/GED.
  • 3-5 combined phone room and front line experience with direct patient contact.
  • 1 year of epic scheduling experience.
  • Proficient in university network computer applications.
  • Basic keyboarding skills, working knowledge of Medical Terminology.
  • Strong relationship building skills, with patients, health plans, providers, staff and management.
  • Exceptional customer service skills.
  • Patient advocacy skills.
  • Knowledge of OHSU's PAS policies and procedures, with completed PAS training and core competencies, and with Previous PAS experience.

Additional Details

  • Work at Marquam Hill PPV 9th floor Internal Medicine Clinic.
  • Hours vary 7:00am – 8:00pm - Some Saturday Clinics .
  • Must be able to lift 40lb of weight or more.
  • Must be able to stand for long periods of time.
  • Must be able to bend at knee without physical complications.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or

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