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Supervisor, Enterprise Applications - Knoxville, TN #7835697

Company: Pilot Company

Date: 02/23/2021

City: Knoxville, TN

Employment type: Full-time

Company Description




Pilot Company is the 10th largest privately held company in North America with more than 28,000 team members. As the industry-leading network of travel centers, we have more than 950 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.


 


Founded in 1958, we are proud to be family owned and consider our team members to be part of the family. Our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated fueling people and keeping North America moving.


 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.




Job Description




Summary


The purpose of this job is to provide supervision to a team of Developers; provide support for the various applications, processes, data, and reports utilized by the company, guests, and vendors; develop fixes, features, and enhancements for new and existing applications.


Essential Functions


  • Supervise and provide daily oversight of Application Development team; select, coach, train, and develop direct reports, to include appraising job performance and conducting performance reviews
  • Create and develop new application software; test application code, features, functionality, and fixes; provide quality assurance (QA) for Developers as needed
  • Serve as point of contact for questions regarding existing applications and processes; provide app support including troubleshooting and bug fixes
  • Leverage technology to increase productivity and efficiency at the Sales and Support Center (SSC) and stores
  • Train support staff and other team members on the proper use and/or troubleshooting of software applications
  • Determine flow and assignment of tasks to meet milestones and guide team through Agile development process to ensure on-time delivery of a high-quality final product
  • Lead project components and perform project management duties for development of applications; oversee work of external resources
  • Collaborate with business users to define needs; identify technology and develop a solution for adding new features, fixes, and enhancement for new and existing applications, processes, and reports
  • Troubleshoot and analyze issues with applications, processes, data, and reports; determine the appropriate action to follow to resolve issues
  • Collaborate with Developers, Business Analysts, and users to assist in supporting day-to-day business functions
  • Create new documentation and update existing documentation for IT systems and process; determine the related format, process, and diagrams to be used in the creation of materials
  • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • Complete other duties as assigned


Qualifications




Qualifications


  • Associate degree required; bachelor’s degree preferred, preferably in computer science or MIS
  • Proficiency in Python, and Angular
  • Minimum seven years’ experience in application development

Specialized Knowledge


  • Demonstrated knowledge of software development in a modern programming language required
  • Demonstrated knowledge of C# and/or VB.Net preferred
  • Knowledge of SQL and the ability to write and understand complex queries preferred
  • Understanding and adherence to software development standards, guidelines, and protocols 

Competencies


  • Able to understand moderately complex business and technical solutions
  • Ability to interpret established procedures and exercise judgment to resolve issues of medium complexity
  • Ability to determine the best technology solutions to resolve problems
  • Ability to write and understand complex programming queries
  • Ability to utilize project management methodologies to achieve development objectives
  • Ability to communicate technical concepts and solutions to non-technical users
  • Ability to multi-task and handle changing priorities
  • Ability to self-motivate and meet tight deadlines
  • Ability to work in a team environment
  • Strong verbal and written communication skills


Additional Information



  • Nation-wide Medical Plan/Dental/Vision
  • 401(k) Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule Weekly Pay

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