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Customer Management Solutions - Risk Analysis - Senior Associate - Plano, TX #7835776

Company: Fannie Mae

Date: 02/23/2021

City: Plano, TX

Employment type: Full-time

Company Description

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will help lead our industry forward and make your career.

Job Description

As a valued colleague on our team, you will contribute to risk monitoring and reviews for the organization, coordinate risk mitigation activities, and provide risk mitigation assistance to other groups.

The Customer Management Solutions - Risk Analysis - Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:



  • Monitor and identify risks to a group or the organization.
  • Coordinate risk activities across groups.
  • Analyze risks and collaborate with team to develop solutions.
  • Partner with teams and business groups on risk mitigation strategies.
  • Implement plans or decisions to avoid risks or mitigate their impact.




Required Experiences


  • 2 years

Desired Experiences

  • Bachelor degree or equivalent



  • Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
  • Programming including coding, debugging, and using relevant programming languages
  • Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI
  • Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
  • Security including designing and evaluating security systems, identifying security threats, securing computers, assessing vulnerability, etc.
  • Product Development including designing products, developing product roadmaps, translating design requirements, prototyping, etc.
  • Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
  • Experience gathering accurate information to explain concepts and answer critical questions
  • Expertise in service management concepts for networks and related standards such as ITIL practices or SDLC
  • Determining causes of operating errors and taking corrective action
  • Experience identifying measures, or indicators of system performance, and the actions needed to improve or correct performance to achieve desired outcomes
  • Experience identifying and determining levels of risk to an organization's networks and systems using cybersecurity techniques and tools such as penetration testing, application security, and intel
  • Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
  • Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRS
  • Business Insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.
  • Adept at managing project plans, resources, and people to ensure successful project completion
  • Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
  • Ability to frame ideas as systems and analyzing the inputs, outputs, and process
  • Operational Excellence including improving and overseeing operations
  • Governance and Compliance including creating policies, evaluating compliance, conducting internal investigations, developing data governance, etc.
  • Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
  • Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.


  • Skilled in ServiceNow to manage digital workflows
  • Experience using APIs for developing or programming software
  • Experience using Salesforce CRM
  • Experience using SIEM (security information and event management) software
  • Skilled in Tableau
  • Skilled in Excel
  • Experience using RiskWorks
  • Skilled in Python object-oriented programming
  • Skilled in SQL

Additional Information

The future is what you make it to be. Discover compelling opportunities at

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected]

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