Business Analyst - Field Service - New York, NY #7835956

Company: Danaher

Date: 02/23/2021

City: New York, NY

Employment type: Full-time

Find what drives you on a team with a 70+ year history of being recognized for discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our portfolio is broad, so if your interests lie along the spectrum of Life Sciences to Industrial, you'll find a rewarding role here. Our career opportunities are as diverse as our products and they are all focused on creating better lives and a better planet. At Pall, we believe that innovation is our legacy, our privilege, and our destiny. If that resonates with you, join us!

We are seeking a hardworking & dynamic individual to fill the position of Service Business Analyst for the Global Service organization. This is an exciting opportunity to join a fast-growing organization. Be part of a fast-paced team, working in a collaborative multi-functional and global environment that will help drive growth and operation innovation within the Pall Corporation Service team. The purpose of this position is to handle data health and accuracy and developing financial, market and functional reports and solutions that help drive revenue growth and service productivity. This role will be critical to improve speed and quality of decision making and information quality to yield a lasting competitive advantage for Pall Service team.

Key responsibilities include:

Be the authoritative specialist providing detailed knowledge of existing systems for Service CRM (SAP, C4C, Service Max, SFDC) module data, structure and business operations.

Responsible for reporting and requirement creation / development for all systems used by the Service organization.

Interpret & analyze various business data to create meaningful data marts, dashboards & reporting both at a detailed and executive level

Collaborate with team members around the globe to research, scout, consolidate and install base data into a unified and coherent database. Handle, lead, and coordinate visibility requirements to ensure overall sales funnel growth for Service

Create cost model and pricing model and work with Technical Support, BU Product Managers, Service Managers and Marketing Managers to gather and analyze various data points to support pricing decisions for the service product portfolio

Develop daily management process including daily/weekly/monthly reporting, progress updates, quoting tools, and providing training, mentoring and end-user support for reporting tools

Execute service sales campaigns by providing and cleaning data from database to ensure data quality, campaign efficiency and effectiveness

Support Service Product Managers to design and execute market research (qualitative & quantitative), conduct analysis, elicit insights, and report results

Partner with Service Managers to supervise and report service indicators, including key bowler metrics and incentive compensation data gathering, calculation, reporting, and maintenance

Partner with Sales and Finance teams to streamline data sources and ensure data consistence in management reports

Collaborate with all partners to utilize DBS for ongoing process improvement.

Provide ad hoc reporting as needed to aid in problem solving and decision making

Required Skills

• Strong Business Analysis skills with proficiency in Microsoft Excel, including pivot tables, v-lookup and macros

  
  

• Recent graduate or early career with Bachelor's Degree in Business, Marketing or Engineering is preferred

  
  

• Background in creating reports for Customer Service CRM systems is preferred

  
  

• Experience in data extraction, transformation and cleansing in Oracle/SAP environment is preferred

  
  

• Experience working with databases (i.e. Access, SQL, etc.)

  
  

• Experience in designing and producing quality reports and presentations

  
  

• Sense of Urgency and have the drive/motivation to take action. Prioritize daily activities and resolve requires immediate attention

  
  

• Analytical, critical problem solver that can see the bigger picture

  
  

• Excellent cross-system, multi-functional troubleshooting skills

  
  

• Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented and dynamic environment

  
  

• Any experience in commercially oriented service organization in a direct-to-customer business model

  
  

• Ability to work remote

  
  
• Visa sponsorship is not available for this position. #LI-SB2

Pall Corporation is proud to be part of the Danaher global family of more than 20 operating companies, driving meaningful innovation in some of today's most dynamic, growing industries. Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world-class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

Equal Opportunity Employer

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Accommodations

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 202-419-7762 or e-mail applyassistance@danaher.com to request accommodation.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here.