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Customer Care Specialist I Searching for 2021 Hires! (Call Center) - Omaha, NE #7875939

Company: AFLAC

Date: 04/07/2021

City: Omaha, NE

Employment type: Full-time

Position Summary

The Company

Aflac Inc.

The Division

Post-Sales Support

The Location

Remote Worker-US

Under general supervision, receives generally routine customer requests/inquiries via internet, phone, email or chat, etc; expertly, completely, and accurately communicates with customers to resolve requests/inquiries while ensuring satisfaction with Aflac's services/products.


No Sales Required!

Under general supervision, attends and actively participates in all scheduled Foundation training courses; and completes all assigned classroom activities, exercises, discussions, and exams

Receives monitored inbound calls, email, or chats regarding Aflac products and services and navigates through Aflac computer systems and sub-systems as a part of on-the-job training and call coaching sessions; answers inquiries, resolves problems and promotes good customer relations by providing premier customer service with a professional and friendly demeanor

Provides thorough and accurate responses to policy-holder requests and inquiries using knowledge and skills acquired through Customer Service training; navigates Aflac's computerized systems for tracking, information gathering, researching, and trouble shooting

Maintains a position of trust and responsibility by keeping all policy-holder and other customer business confidential; follows Aflac's Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times

Performs other related duties as required


Education & Experience

High School Diploma or Equivalent

1 year of related work experience

Or an equivalent combination of education and experience.

Job Knowledge & Skills

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures

Emotional intelligence skills shown through giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products

Skill in managing one's own time and actively looking for ways to help people

Skilled in verbal and written communication in order to convey information and ideas so others will understand

Problem solving skills

Experience using Microsoft Office suite software

Core Competencies

Action Oriented, Customer Focus, Adaptability, Listening, Ethics and Values, Integrity and Trust,

Functional Competencies

Composure, Functional/Technical Skills, Patience, Problem Solving, Time Management, Written Communications

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