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District Service Manager (ED) - Alexandria, OH #7890202

Company: Waukesha Pearce Industries

Date: 04/17/2021

City: Alexandria, OH

Employment type: Full-time

Scope of Work:



Manage the organization, productivity and assets of the Shop and Field Service Department to obtain maximum efficiency and profitability. Manage that a high quality natural gas engines, compressors and components are being built. May require managing both shop and field technicians. Supervise the Foreman, Leaderman, Technician and Administrative staff.





Primary Job Responsibilities:


  • Adhere to and utilize the established Service Department management operating system for assigned work
  • Measure productivity, and increase output of natural gas engines and components
  • Develop and maintain a training program for all Service Department employees through Waukesha and WPI training programs
  • Establish deadlines of jobs relevant to shop and field activity, and monitors performance on a monthly basis
  • Meet with Regional Manager, Branch Manager and Parts Manager at least weekly for reviewing activities, financial reports, problems, progress and mutual needs
  • Monitor customer needs and ensure requirements are met
  • Ensure service requirements are satisfied for equipment that is utilized in the territory
  • Develop and maintain close contact and good relations with customers, which may include onsite visits
  • Conduct a monthly safety meeting and complete required reports
  • Provide timely and effective Performance Reviews to staff, and plan equitable increases
  • Performs other duties or functions as requested by Management
  • Perform other duties as assigned
  • Ensure all technicians are trained and up to date on Waukesha recertification's



Minimum Qualifications
:


  • Must have a minimum of 3 years previous supervisory experience of service personnel
  • High School Diploma or equivalent
  • Trade school and/or some college preferred



Requirements: Knowledge, Skills, and Abilities (KSA’s)


  • Must have valid driver’s license and acceptable driving record per WPI insurance carrier standards
  • Must be computer literate, and have ability to utilize a Windows based environment (MS Word, Excel, Outlook, etc.)
  • Must be dependable and able to work independently
  • Must have ability to maintain good client relations
  • Must have the ability to supervise, lead and motivate others
  • Must have the ability to effectively evaluate others



Working Conditions
:


  • Typical hours of work Monday through Friday, 8 a.m. to 5 p.m.
  • Weekend hours as necessary
  • Indoor/Outside, offshore work as required

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